Issue in Wave DX Scooty Purchased on 17th June 2011

Location/place: Flat No. 245, Pocket-2, Sector-19, Dwarka, New Delhi -110075

Name of company/service: Hero Electric Vehicles Pvt. LTD., New Delhi 110020

Communication till now with Hero electric., please read from bottom to top.



I am still waiting for your feedback on below, In last call I requested you get me back after discussing with your management.

Its clear case of defective battery supplied in Scooty. From last 2 months Scooty is still with dealer.

I am planning to go to Consumer Court.


On 07/24/2012 04:09 PM, Sanjay Kumar wrote:

Thanks for reply,

I hope you gone through my complete mail. I followed all the guidelines and even battery not in good position just after less than a year and also my average running of vehicle is just 10 KM 5 days in a week. In around a years just 1600KM, 1600/(45*5) = 7-8 KM per day. Running is from home to office and office to home.

For me it seems Battery was faulty and that’s why its started creating problem within a year.

Request you to re-consider this case and investigate same.


On 07/24/2012 02:51 PM, Customer Care Cell wrote:

Dear Mr. Sanjay Kumar,
Thank you for patronizing Hero Electric bike.Further to your mail regarding battery issue in your vehicle Wave DX, we would like to inform you that battery of your ebike is out of warranty.
If your average running is more than the actual mileage given by vehicle then you may please buy a new battery set from our authorized dealership.
Kindly let us know so that we can inform our dealership accordingly.
Thanks & Regards,
Customer Care Team
Hero Electric Vehicles Pvt Ltd
New Delhi 110 020, India
T +1860 2662 2662
F +91 11 4182 0001

>> From: Sanjay Kumar [mailto:[email protected]]
>> Sent: Tuesday, July 24, 2012 2:11 PM
>> To: [email protected]; Sanjay Kumar; shweta kumari singh
>> Subject: Fwd: Fw: Issue in Wave DX scooty purchased on 17th June 2011

Remainder -2

I am still waiting for proper feedback from Hero, being a customer at least I am expecting reply.

Request you to please go through below mail carefully.

>> —– Forwarded Message —–
>> From: Sanjay Kumar
>> To: “[email protected]
>> Sent: Friday, 13 July 2012 11:01 AM
>> Subject: Issue in Wave DX scooty purchased on 17th June 2011

Dear Sir/Madam
This is to inform you that I (Sanjay Kumar) have purchased Hero Electric Scooty (Wave Dx) on 17th June 2011 from Baba Moters, Mdhu Vihar – Dwarka New Delhi. It was running around 8-9 KM 5 days a week and also gone all services regularly, I always charged it properly. Last serviced in mid of may 12. Scooty always parked in covered parking and not exposed to water and SUN. It was running fine but on 15th june it couldn’t move even battery was showing fully charged. It was just giving mild jerks. till now total 1600 KM.

I called technician at Baba moters he (Rahul) told me to check MCV, I checked MCV, it was on then he asked me to check battery, he told me that there is issue in battery. He asked me to bring scooty to showroom. On 15th it was around 7:30 P.M. and showroom was about to close and on 16th showroom was closed due to weekly off.

On 17th I bought the scooty to showroom and technician in showroom told me that issue in battery and he will discuss with Hero. Since then I am calling them again and again and always getting answer that he didn’t received battery from company.
Yesterday I received call from Baba Moters that company rejected request and I have to purchase new battery. Scooty was under warranty period and any issue in battery must fixed or battery replaced.
In last one month I didn’t seen any progress in this issue, request you to look into this matter asap and help in resolving in positive way.
quick response highly appreciated.

Thanks & Regards
Sanjay Kumar

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