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issue in after sales service from big bazar

Location/place: Durgapur

Name of company/service: Big Bazar, Durgapur

I have purchased an air cooler ( Symphony Jumbo) from Big Bazar,Durgapur on 14th May 2012.The same was delivered to my home on the same day itself.However, while receiving the cooler it is observed that the swing nob was broken and the same was informed to the delivery man.They asked to contact Big Bazar for that.Since we are not in the town for 10 days, visited Big Bazar on 27th May 2012 and informed the staff about the issue.They have noted the same and said that the same will be attended in 1-2 days.After that I have visited atleast 7-8 times and all the times they said it will be attended in 1-2 days but anybody yet to come.It is really a problem for us.We think the money has gone in vain.

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