Internet Not Working

I am using Reliance Broadband Service and my ID is 357358541552. From 28th March 2016 my internet is not working. I complainted on Reliance Broadband Customer Care and also on Higher Authorities (18602002011) but complaints gets closed within 24hrs without resolving the issue or without confirming the status. As a result, I have to register a new complaint every day but no proper resolution is provided. List given below are the complaint numbers date wise :

243491238 28th Mar (Customer Care)
244571789 30th Mar (Customer Care)
244601054 31st Mar (Higher Authorities)
244631318 1st April (Higher Authorities)
244666727 2nd April (Higher Authorities)
244674176 2nd April (Higher Authorities)
244688430 3rd April (Customer Care)
244714972 4th April (Higher Authorities)
244732867 5th April (Higher Authorities)

If by chance Broadband starts working, it remains only for 30 minutes, then again lost.
No call verification, no technician visit from Company Side to see the issue. Worst experience ever. I am really frustrated by the services.
So, I want to register a complaint against Reliance Broadband for irresponsibility and not providing any proper solution to Customer.


Comments

3 responses to “Internet Not Working”

  1. RCOMcare Avatar
    RCOMcare

    Dear Pawan,

    We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

    Regards,
    Reliance Communications

  2. RCOMcare Avatar
    RCOMcare

    Dear Pawan,

    Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.

    Regards,
    Reliance Communications

  3. RCOMcare Avatar
    RCOMcare

    Dear Pawan,

    Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

    Regards,
    Reliance Communications

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