Incorrect product delivered

Location/place: Mumbai

Name of company/service: Naaptol

I ordered a Karbonn A1 mobile and got it delivered by 15 June 2012. When i ordered it i specifically specified that i want the mobile in black color. When i got the product the bill showed the color as black. But when i opened it, it was white in color. Anyways i, at the same time contacted their customer care.Thrice I called them and after three long sessions i didnt get any help.The simple excuse was sorry madam i cant do anything. Naaptol’s website clearly shows “”In the event that a product is listed at an incorrect
price or with incorrect information due to an error in pricing or
product information, Naaptol may, at its discretion, either contact
the customer for instructions or cancel the order and notify customer
of such cancellation. In such cases Naaptol will refund the charged
amount to the customer (only for which the payment is already
I said them either take the product back or exchange it but they said that we wont and you have to be with what is ordered..Please i need help please its very shameful that a website which runs on customers’ trust cant keep their trust..

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