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Incomplete installation of split AC

Location/place: 94 Patliputra Colony Patna-800013

Name of company/service: Tirupati Services, Patna (Dealer of Voltas AC)

D.K.Sahay
—– Forwarded Message —–
From: dilip sahay
To: Voltas
Sent: Monday, 11 June 2012 10:20 AM
Subject: Re: CUSTOMER COMPLAINT REVERT
Please inform the progress made towards redressal of my complaint

D.K.Sahay
From: dilip sahay
To: Voltas
Sent: Wednesday, 6 June 2012 8:40 AM
Subject: Re: CUSTOMER COMPLAINT REVERT
Dear Sir:
Even after persuasion and follow up over phone no result is forthcoming.The dealer has neither given me invoice no.,cash memo with warranty cards duly filled nor fixed wires and pipes with the wall.The hole made in the wall has also not been sealed.I request to please take up the matter suitably with the dealer.The details requested is given below against each item.

D.K.Sahay
—– Forwarded Message —–
From: dilip sahay
To: [email protected]
Sent: Monday, 4 June 2012 12:19 PM
Subject: Incomplete installation of 1.5 tonne split air conditioner
Dear Sir:
One AC was delivered after long persuasion and follow up on 26.05.2012. Again I had to request several times for installation and ultimately installation work started at 8 PM and was over by 00:15 AM without proper fixing of wires and pipes with the wall.The hole made in the wall has also not been sealed.Your representative Mr. Paulin came on 28.05.2012 and received full and final payment by cheque with promise that remaining work shall be fixed after 2 days and invoice no.,cash memo with warranty cards duly filled shall be returned.I waited for a week but no one turned up.I again called up at phone no.2266873 on 04.06.2012 but the Lady who picked up the phone did not have the basic courtesy to attend properly to a customer.
and hung up.
Do you have a system to follow up with customers if they are satisfied with the services provided and AC is functioning properly after installation.No one even came to give demo of using the remote.

D.K.Sahay
s/o Mrs. Uma Sahay
94 Patliputra Colony
0612-2264022
Date of purchase 26/05/2012
InvoiceNo.not provided by dealer
Machine sr.no.4511380E12E007642 & 4511342A12D011501

D.K.Sahay
From: Voltas
To: ‘Uma Sahay’
Sent: Tuesday, 5 June 2012 5:24 PM
Subject: CUSTOMER COMPLAINT REVERT
Dear Sir,

Thank you for contacting Voltas. We required below mention details to log the complaint.

1. Full address with area pin code and alternative contact number.:Mrs.Uma Sahay 94 Patliputra Colony, Road No.7, Patna-800013 cell no.9471000194
2. Product details (Capacity, type of product): 1.5 tonne Voltas Silver Split outdoor with indoor AC
3. Date of purchase and purchase from: 26/05/2012 Tirupati Services Patna
4. Issue facing: as per details given above

Please feel free to contact us

Regards,
Hrishikesh
Voltas Team

Customer Care (24×7) – 1800 425 4555, 1800 266 4555, SMS to 56677

From: Uma Sahay [mailto:[email protected]]
Sent: Tuesday, June 05, 2012 5:11 PM
To: Voltas; Voltas
Subject: Complaint::

Details

Name: Uma Sahay
City: Patna
Type of feedback: Complaints
Your Feedback: Please acknowledge my complaint sent yesterdayand inform the action taken in this regard to redress my grievance failing which I shall have to take up the matter with Consumer Forum/ Court
Contact No: 06122264022
E-Mail Address: [email protected]

Thanks
Voltasac Team

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