IGL Bhawan,Plot 4,RK Puram,Sec.9,New Delhi-110022

Location/place: 503 Kamadgiri Kaushambi Ghaziabad

Name of company/service: Indraprastha Gas Ltd.

Copy of my letter written to IGL containing complete details, is given below:
Satya Gupta
503, Kamadgiri Tower,
Kaushambi, Ghaziabad-201010 (U.P.)
M: 9811557249
Email: [email protected]
18.07.2012
The Chairman,
Indraprastha Gas Ltd.
IGL Bhawan, Plot No.4,Community Centre
R.K.Puram, Sector-9,New Delhi-110022

PNG- My BP No. 7000000167.
Respected Sir,

I agree not to trouble you, sir, for small/petty matters, but sometimes it becomes all the more necessary to appraise to the highest authority for the genuine grievances of the innocent customers as nobody down the line give any heed to his requests. For the last 8 months since Nov.2011, I am struggling with IGL & lodging complaints to the customer cell & on your site, but the complaints are being closed without responding to them, what to talk of rectification.

Sir, my captioned house where the IGL (PNG) connection is installed, is closed for the last 7-8 months as same is lying vacant & PNG is not being used at all. Your officials have also visited to see the factual position. But still I am getting ‘Estimated Bills’ regularly despite my constant follow up. The details of the invoices received are as under:
Invoice dt. 15.11.2011 Reading 530 – 539 for Rs.211.50 Status: Paid
Estimated Invoice dt. 10.1.2012 539 – 582.22 Rs.1398.24 Paid
Estimated Invoice dt. 12.4.2012 582.22 -624.73 Rs.1815.91 Not Paid
Estimated Invoice dt. 11.7.2012 624.73 -688.24 Rs.3346.80 Not Paid

My present Meter reading is 539 which is continuing since Nov.2011, whereas the bills upto 688.24 reading have been received.

So much so, my complaint nos. MKT2012182417, MKT2012173687, MKT2012235616 etc. lodged on your site are also closed without taking any action & informing their fate to me. Even the feed back given on your website also went waste. Again I lodged a fresh complaint no.MKT2012286265 on 18.7.2012 on your website, but the fate is known to me. Fresh Estimated bills are being issued by IGL without giving any thought over the matter. It appears that field functionaries of IGL are free from their duty by issuing estimated bills continuously for any period without taking into consideration the factual position at customer’s site.

I hope, sir, that you will get the matter thoroughly verified to give justice to me in the matter & get my excess payment of Rs.723.24 refunded at an early date. I also take the liberty to request your goodself to get the redressal system of public grievances effective & meaningful as the present system is useless or has been made useless by the staff.

An early action is solicited.

With profound regards,

Yours sincerely,

(SATYA GUPTA)


Comments

8 responses to “IGL Bhawan,Plot 4,RK Puram,Sec.9,New Delhi-110022”

  1. Hi,

    My application number is 201242242. Today I have received mail and I am shocked that my application is rejected due to not feasible due to proper ventilation.

    I am surprise to show that, IF I PAID MONEY TO THE PERSON CAME FOR FEASIBLE THEN IT WILL NOT FAILED.

    I also not understand, why the feaisbility is not possible while more than 15 connections are installed in the same location.

    But in my case it was failed due to not paying any money to the person visited to us for checking of feasibility.

    I also sending fax to the GM (Marketing) in this regard.

    I have been waiting for more than 1 year for installation of new connection, but the connection was closed in our area, now when the connection is opened in our area and after repeated enquiry the person visited to us and did not check the proper area, if THE PLACE IS NOT FEASIBLE THEN WHY IN THE SIMILAR AREA CONNECTION HAVE BEEN PROVIDED.

    I requrest you to kindly re-send your representative for feasibility and oblige.

    regards

    Installation request no.201242242

  2. jagdish kapoor Avatar
    jagdish kapoor

    Dear sir
    My business partner no is 1000093632
    Please refer your invoice No 100009485389 dated 16-05-2014 for an amount of Rs 846.40.The bill shows an amount of Rs 470.57 as arrears.An amount of Rs 233/- was paid by me against your invoice No 100008949961 dated 19-3-2014 vide Cheque no 068569 dated 29-1-2014 and was debited in me account 0n 1-2-2014.I had sent a mail in this regard on 26-3-2014 duly acknowledged by you .I had subsequently sent my representative to your R.K.Puram office for follow up.He was assured that the necessary correction will be made but the arrears with fine are still being shown in the current bill
    To avoid further penalty etc I am making payment against the current invoice but would request you to adjust the excess payment in my future bills

    Thanks
    Mrs Sudesh Kapoor
    F-410 Sarita Vihar
    New Delhi
    Mob;9811040178

  3. satish sethi Avatar
    satish sethi

    I have applied 2 igl gas connection in the name of satish sethi and Mrs. Madan Sethi , The details of the cheque No. 026986 from SBI, Tilak Nagar & SBP Shastri Bhawan, New Delhi cheque No.624588 both cheques cleared on 12.8.2015 . But after one month IGL replied that there is DUE TO UNAVAILABILITY OF REGULATOR PIECE (GI PIPE) FOR YOUR PREMISES IGL.”.

    And after 2 months I applied for 2 fresh gas connection for the same premises enclosing 2 drafts.

    But by mistake IGL has cleared my previous two cheques instead of 2 drafts which I applied two month back so it is my humble request to kindly refund the amount of my 2 cheques cheque No. 026986 & cheque No.624588 total amounts 120000 and issued the gas connection with the drafts which I have submitted .

    Kindly install my gas connection urgently as it is also very long time pending issue.

    (satish sethi)
    5/14, Ashok Nagar,
    New Delhi – 110018
    Mob. : 9891990602

  4. krishan kumar Avatar
    krishan kumar

    I wish to draw your kind attention that I have all the payment of previous bills and their penalty of total Rs.9000/-had already been deposited on 7.7.2015 bearing payment ID reference No. is DITZ-3889926070 through in cash. No dues in connection with gas supply in H-313, Nanak Pura New Delhi, which may please be seen, vide BP No. 1000079145. Thereafter lPG gas connection has been disconnected by our employees on 8.7.2015. Please refund of my security deposited, while I got connection in my house at the earliest.

  5. krishan kumar Avatar
    krishan kumar

    I wish to draw your kind attention that I have all the payment of previous bills and their penalty of total Rs.9000/-had already been deposited on 7.7.2015 bearing payment ID reference No. is DITZ-3889926070 through in cash. No dues in connection with gas supply in H-313, Nanak Pura New Delhi, which may please be seen, vide BP No. 1000079145. Thereafter lPG gas connection has been disconnected by our employees on 8.7.2015. Please refund of my security deposited, while I got connection in my house at the earliest.
    With regards,
    (krishan Kumar)/ H.No.313, Nanak Pura, New Delhi
    (m.no.9013808618)

  6. krishan kumar Avatar
    krishan kumar

    I wish to draw your kind attention that I have all the payment of previous bills and their penalty of total Rs.9000/-had already been deposited on 7.7.2015 bearing payment ID reference No. is DITZ-3889926070 through in cash. No dues in connection with gas supply in H-313, Nanak Pura New Delhi, which may please be seen, vide BP No. 1000079145. Thereafter lPG gas connection has been disconnected by your employees on 8.7.2015. Please refund of my security deposited, while I got connection in my house at the earliest.
    With regards,
    (krishan Kumar)/ H.No.313, Nanak Pura, New Delhi
    (m.no.9013808618)

  7. baldev raj arora Avatar
    baldev raj arora

    bp no 4000346209

    My application is pending since outside fitting done cinnection in otherflat of my B57 Kalkaji given and uoerative but connection to Second Floor of B57 not given so far inspite of repeated mails/complaints no action You telephone to concerned Marketing Executive NO PICK UP OF MOB TELEPHONE AND mails sent to NIDHI joshi have returned undelivered as the mail box is FULL IN imdian there were distrributors to attend your complaints but in IGL YOU DO NOT KNOW KNOW WHOM TO APPRIACH/WHERE TO GO/ WHAT TO DO

  8.  Avatar
    Anonymous

    Absolutely PSU Mentality company,
    Mismanaged & Unprofessional.

    We are waiting for conection fro past 6 months wef :Feb,2017 !!

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