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IGL Bhawan,Plot 4,RK Puram,Sec.9,New Delhi-110022

Location/place: 503 Kamadgiri Kaushambi Ghaziabad

Name of company/service: Indraprastha Gas Ltd.

Copy of my letter written to IGL containing complete details, is given below:
Satya Gupta
503, Kamadgiri Tower,
Kaushambi, Ghaziabad-201010 (U.P.)
M: 9811557249
Email: [email protected]
18.07.2012
The Chairman,
Indraprastha Gas Ltd.
IGL Bhawan, Plot No.4,Community Centre
R.K.Puram, Sector-9,New Delhi-110022

PNG- My BP No. 7000000167.
Respected Sir,

I agree not to trouble you, sir, for small/petty matters, but sometimes it becomes all the more necessary to appraise to the highest authority for the genuine grievances of the innocent customers as nobody down the line give any heed to his requests. For the last 8 months since Nov.2011, I am struggling with IGL & lodging complaints to the customer cell & on your site, but the complaints are being closed without responding to them, what to talk of rectification.

Sir, my captioned house where the IGL (PNG) connection is installed, is closed for the last 7-8 months as same is lying vacant & PNG is not being used at all. Your officials have also visited to see the factual position. But still I am getting ‘Estimated Bills’ regularly despite my constant follow up. The details of the invoices received are as under:
Invoice dt. 15.11.2011 Reading 530 – 539 for Rs.211.50 Status: Paid
Estimated Invoice dt. 10.1.2012 539 – 582.22 Rs.1398.24 Paid
Estimated Invoice dt. 12.4.2012 582.22 -624.73 Rs.1815.91 Not Paid
Estimated Invoice dt. 11.7.2012 624.73 -688.24 Rs.3346.80 Not Paid

My present Meter reading is 539 which is continuing since Nov.2011, whereas the bills upto 688.24 reading have been received.

So much so, my complaint nos. MKT2012182417, MKT2012173687, MKT2012235616 etc. lodged on your site are also closed without taking any action & informing their fate to me. Even the feed back given on your website also went waste. Again I lodged a fresh complaint no.MKT2012286265 on 18.7.2012 on your website, but the fate is known to me. Fresh Estimated bills are being issued by IGL without giving any thought over the matter. It appears that field functionaries of IGL are free from their duty by issuing estimated bills continuously for any period without taking into consideration the factual position at customer’s site.

I hope, sir, that you will get the matter thoroughly verified to give justice to me in the matter & get my excess payment of Rs.723.24 refunded at an early date. I also take the liberty to request your goodself to get the redressal system of public grievances effective & meaningful as the present system is useless or has been made useless by the staff.

An early action is solicited.

With profound regards,

Yours sincerely,

(SATYA GUPTA)

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