Name of company/service: IFB
The complaint was registered with IFB for nearly 9th or 10th time since the washing machine(IFB 8 KG DIGITAL DIRECT DRIVE) was purchased in Feb’2012. The problem was regarding high levels of vibrations/noise level (even at the lowest 400 RPM) & machine moving out of its place by 2 to 3 feet during operation when placed on trolley.
As suggested by the IFB service engineers the new trolley of machine was purchased & changed. Also the electrical switches/plugs were rectified on their suggestion, however, the problem was not resolved.
The problem has already been attended by the local IFB service engineers (Mr.Abbas & Mr.Kapil Sharma) at Haridwar 7 to 8 times & they have not been able to address the problem. It was then requested to send some experienced IFB Service engineers from Dehradun (Mr.N.K.Sharma & Mr.Ajay) who attended the problem 2 times alongwith local service engineers but they were also not able to resolve the problem. Also we have been in touch with IFB Regional Manager, Mr.Yadav who despite his assurances & goodwill gestures could not help in resolving the problem.