Location/place: Mumbai
Name of company/service: Reliance NetConnect Data Card
In September 2010, after using my data card for a year, I had stopped the Reliance datacard internet services by calling their customer care number. I specifically asked the customer care lady to send me a written confirmation by mail that the services have stopped. She said there is no need for written confirmation, the connection has been discontinued. This request was put in about 5 days before the bill is generated. My services were stopped immediately. I tried accessing my data card and I was unable to do so.
I paid the bill for the month of Aug-Sept 2010 before the due date. From my end, all my dues were clear. I kept getting calls from Reliance customer care executives until December that I have not paid my dues. Apparently, the connection had stopped but the bills kept generating for the next 3 months. I refused to make any payments and asked them to check their call records and related issues that I had put in for discontinuing the services. Until December, I kept receiving calls that my outstanding amount has gone upto Rs.2500 (almost Rs.800 rental per month which was my plan).
In the complete year 2011, I did not receive any further calls. There were no reminders for any pending payments. In February 2012, just a week back, I get a notice by mail that a case has been lodged with Ref# 13250 on my Reliance number 9320431607 for not paying dues and for ignoring the calls. It mentioned that the user had to be present at the Borivali court on 4th March. This was lodged by Mr. Kahar Deenanath, CRO Mumbai Hub (Phone: 9321313895). Since I was using this connection but it was registered on my Aunt’s name, I did not want her to go to the court. So I spoke to Mr. Dinanath on phone. After telling him the whole issue, he finally agreed that I pay Rs.780 (one month bill) and the rest he will waive off and give NOC letter. To not cause any hassle for my aunt, I agreed to do so (the other option was to go to the court). He has now cleared my account and sent the account statement with Rs.0 pending dues.
In short, here is what happens when you take Reliance NetConnect-
1. You stop your connection
2. Bills still keep generating for the next 3 months
3. You are constantly harassed by phone calls to pay dues
4. For almost 1.5 year, there is no call from any executive / senior executive to discuss the issue or giving the warning of a case being filed
5. Suddenly you receive a letter that you have to be present until you pay your dues
6. To avoid unnecessary hassle, you have to give Reliance free money for not using their services
I SUGGEST THAT NO ONE SHOULD BUY RELIANCE NETCONNECT EVER. YOU MIGHT END UP GOING TO THE COURT AND FIGHTING FOR THE ISSUE FOR A LONG TIME.
My Details are below-
Name: Praneet Tulshyan (User)
DataCard No.: 9320431607
Court Case Ref.# 13250
Total Amount Actually Due: Rs. 0
Total Amount Due In Records: Rs.2410
Final Amount Settled: Rs.780
My Contact Phone: +91 9029404390
My Contact Email: [email protected]
I now have paid Rs.780 unnecessarily and have received my account statement showing no pending dues by Mr. Kahar Deenanath (CRO Mumbai, Ph.: 9321313895). Although there is no use fighting again for this amount, I just want people to know how Reliance services actually are.
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