I was looted by vodafone.

Location/place: Delhi

Name of company/service: Vodafone Telecom

Hi All,

I am using vodafone corporate connection from last 3 months. I was billed around 900 per month. I am bearing phone number 9650430446. My all usage can be covered under the 399/- per month plan. now I am under the 299/- per month plan. Vodafone did not inform me that I can change the plan to cover my usages for every month in 399 rupees. they charged 900 per month. I was not helped by Nodal officer and applet officer as well. They response my email after 12 days. When I asked ti change th ecurrent plan in 399 from 299. I asked swati from applete office to change the plan from the vbeggining of the bill cycle she denied to od it, She wants to activate this plan from coming bill cycle and wish to loot me for this month too..Just see the email……Services on your Vodafone number 9650430446 [REF:205194210532]
Inbox
x

AppellateDELHI [email protected]
4:14 PM (29 minutes ago)

to me
Dear Mr. Mishra,

Thank you for your e-mail dated 14/06/2012 regarding the services on your Vodafone number 9650430446.

As per our telephonic conversation dated 16/06/2012, we would like to inform you that we have attached the details of VG_MV_KN_Flat Plan_IBM 399 Plan for your reference. We request you to kindly confirm us regarding the Tariff Plan change on your Vodafone number so that we can do the needful.

We would further like to inform you that as per process, we do not send any notification on consumption of free minutes in the Tariff Plan active on your Vodafone number. Hence, we regret to state that we would not be able to provide any reversal towards the genuine usage on your Vodafone number.

Should you require any further assistance, please write to us at [email protected] or call us at 111 or +91 – (9811098110)

Assuring you with the best of our services at all times.

Happy to help,

Shweta Gursahani

Appellate Office
Contact numbers
Vodafone Care:111 or + 91-9811098110on
For complaints/requests: 198 (toll free) Appellate Number: +91-9811090001 Fax number:+91-9811098114/9811000009
E-mail: [email protected]
Website: www.vodafone.in

—- Original Message —-
From: [email protected]
Sent: 14-Jun-2012 19:40:54
To: [email protected]
Subject: Re: Fwd: 9650430446 ( Need call back in between 5:30 pm to 7:00 pm from Nodal Officer only)

Is there any one available to responde this email..Now its 4 days over.

regards
satya
On 9 Jun 2012 15:59, “satya prakash mishra” wrote:

> Dear Vivek,
>
>
>
> Please refer the trailing email and take a necessary action to close the
> case as soon as possible. There is no response received from Sushma yet.
>
>
> Regards
> Satya
>
>
>
>
>
> ———- Forwarded message ———-
> From: satya prakash mishra
> Date: Wed, Jun 6, 2012 at 10:45 AM
> Subject: 9650430446 ( Need call back in between 5:30 pm to 7:00 pm from
> Nodal Officer only)
> To: [email protected]
> Cc: [email protected]
>
>
> Dear Nodal officer/Sushma,
>
>
> Complaint against invalid charges again
> for this month.
>
> I am very sorry to say that I am completely unsatisfied
> with Vodafone services and the way you people are treating the customer. I
> have been charged 830/- for this billing cycle. I am shocked to know that
> you people has billed me overage charges around Rs 350.00, I was not
> communicated when I have completed the free minutes of this plan as we as
> I am not having any RM contact number to share the complaints and feedback.
> I would like to share that I have called in the morning to Customer Care
> but as usual they are not ready to help me as I am bearing Corporate
> connection. Customer care people treat us a Beggar in Vodafone. Whenever I
> asked anything they asked me to write email, which is really not possible
> for me to write someone for a simple query because they take around 48
> hours to reply with improper details.
>
> i was not able to contact last month while I was in roaming in kolkata to
> know the charges and you people billed me around 900 charges which
> is completely invalid as I am not aware about the charges. When I visited
> Vodafone store in kolkatta they’re are also unable to help me due to
> corporate connection and told me that hey will arrange a call back for me
> from kolkata to discuss the call charges while you are in roaming. I got
> the call next day from a lady who was unable to hear me completely due to
> network issue in kolkata and cancelled the phone line after 2 days while I
> was in the Train. When I reached to Delhi, Visited the Vodafone store and
> found that I have placed the request for cancellation. I don’t know how all
> these Idiots are handling the customers, Services was restore within an
> hour from Vodafone store.
>
>
> I am completely not satisfied with the services of Vodafone.
>
>
> 1) I need contact number of RM to place ant request for the services,
> 2) I want the waiver of inappropriate fee, which was billed as a overage
> charge ( Because I was not informed that my free minutes over, so i can
> change the plan accordingly, Just Like Airtel.
> 3) Need to change the plan with more minutes.
>
> I don’t want the reply of this email , I need the call back specially
> from Nodal officer ( I have tried nodal number at 10.00 o clock and was on
> hold for 20 minutes).
> I hope you people surely arrange a call back from nodal officer. Please
> do not bound me to write to TRAI or consumer forum.
>
> It was a worst decision in my life to port my number in Vodafone.
>
>

VG_MV_KN_Flat Plan_IBM 399.xlsx
13K View Open as a Google spreadsheet Download

satya prakash mishra
4:30 PM (14 minutes ago)

to care.del, appellate.delhi
Dear Vodafone,

I am not satisfied with the way my issue was tried to resolved by Swati. She doesn’t have proper products knowledge about plan and all. She wasted my 2 hours today to just share the available best fitted plan for me according to my usages.

I am already under the 299 IBM plan and asked for the best plan for the more STD usages, she suggested for the 99 and 199 plans as a best fitted plan and take around 2 hours to reply me with the best plan.

Nodal-officer and Applet officer both wasted around 10 days to reply this email and address my concern.

My issue is remain unsolved.
I do not want any further communication from Swati, I need my issue resolution form Vivek Applet officer.

Vodafone did not communicated me about the best fitted plan and charged me 900 per month, However I do not have any objection with this if 399 plan will be activated from the begging of this bill cycle to cover this month charges, So I again do not have to pay 900.

I am waiting for the call from Mr Vivek.

Regards
Satya Prakash
IBM

I am paying 900 ruppess per month form my last bill cycle where my all usages can be covered under the 399 plan.
I

VG_MV_KN_Flat Plan_IBM 399.xlsx
13K View Open as a Google spreadsheet Download

Mail Delivery Subsystem [email protected]
4:30 PM (14 minutes ago)

to me
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References:

Date: Sat, 16 Jun 2012 16:30:07 +0530
Message-ID:
Subject: Fwd: Services on your Vodafone number 9650430446 [REF:205194210532]
From: satya prakash mishra
To: [email protected]
Cc: [email protected]
Content-Type: multipart/mixed; boundary=0015173fe53a01956c04c294d67c
**** **Dear Mr. Mishra,****

** **

Thank you for your e-mail dated 14/06/2012 regarding the services on your
Vodafone number 9650430446.****

** **

As per our telephonic conversation dated 16/06/2012, we would like to
inform you that we have attached the details of VG_MV_KN_Flat Plan_IBM 399
Plan for your reference. We request you to kindly confirm us regarding the
Tariff Plan change on your Vodafone number so that we can do the needful.***
*

** **