Name of company/service: PANTEL TECHNOLOGIES,E-33, Sector-63, Noida-201301, U.P ,India
I have paid 3700 amount for my tablet Dt: 25/5/2012;but I have not received yet. Whenever I want to call company cutomer care, always busy tone is received. I have also mailed to customer care but they do not respond.
please do needful to get my money back or My tablet for which I have already paid to the company.
Below I have attached all conversation done with them.
From: “ankit colombowala”
To: [email protected]
Sent: Monday, June 4, 2012 11:11:49 AM
Subject: Re: Fwd: Congratulations, your Penta T-Pad delivery is ready!
I f i am not get my tablet before 6/06/2012 ; i going to consumer forum and file.case againsy you as i had already paid my money and i am not receive my tablet withim 4 days of payment.
On May 29, 2012 11:59 AM, “ankit colombowala” wrote:
I m paid amount for product but i did not teceived my tablet.
pls do need full
35/370, satyanagar 5, udhna,surat-394210
> From: “ankit colombowala”
> Date: May 25, 2012 10:25 PM
> Subject: Fwd: Congratulations, your Penta T-Pad delivery is ready!
> To: “Ankit N”
> ———- Forwarded message ———-
> From: Pantel Technologies Pvt Ltd
> Date: Wed, May 23, 2012 at 1:09 PM
> Subject: Congratulations, your Penta T-Pad delivery is ready!
> To: [email protected]
> Wed , May 23, 2012
> Dear Nandkishor,
> Congratulations, your Penta T-Pad delivery is ready!
> Please visit your closest Punjab National Bank Branch and make payment for the Penta T-Pad you ordered with the Pre-booking reference number – .PENT00147235
> We are sure that you are excited to own a Penta T-Pad and also understand that you would need an equally attractive data plan (2G/3G) to enjoy uninterrupted internet surfing. Bharat Sanchar Nigam Ltd (BSNL) has designed a very attractive 2G/3G data usage plan for enta T-Pad buyers, applicable for all models. This attractive data plan – effectively allows you to recover the cost of the tablet during its lifetime of usage (*).
> Exclusive benefits
> The special BSNL Penta data plans offer is exclusive for Penta T-Pad customers only. The 2G plan offers 7.5GB of free data download in 90 days while the 3G plan offers 5GB of free data download in 60 days – the most attractively priced data plans, especially designed for the Penta T-Pad consumer by BSNL.
> Freight Charges
> The prices on offer on the website are ex-works. There is a freight charge applicable for all deliveries; please refer to the freight table below to know about the applicable freight for your region/ city. Pantel Technologies has tied up with reputed courier partners for home delivery to our valued Penta T-Pad customers.
> City / Region
> NCR (Delhi and surrounding areas within 30kms)
> Rs. 150
> Bangalore (surrounding areas of 30kms are covered here)
> Rs. 150
> Rest of the Country
> Rs. 225
> The freight charge has to be added to the booking amount as detailed in the example below.
> Payment Method
> Pantel Technologies has tied up with Punjab National Bank (India’s 2nd largest retail bank network) for payment services to our customers. A special challan has to be filled for the same (attached with this email for your convenience), and the requisite amount deposited at the nearest PNB branch alongwith the pre-booking number/ ID and the complete name of the buyer. PNB is charging a transaction fee of Rs. 25 for this service.
> Example: For a customer who lives in Bangalore and has decided to purchase the Penta T-Pad IS701R model with the BSNL 2G Data plan, the payment to be deposited will be worked out as follows:
> 1. Product price: Rs. 3,249
> 2. BSNL 2G Data plan: Rs. 250
> 3. Freight charge applicable for home delivery: Rs. 150
> 4. PNB Transaction Fee: Rs. 25
> 5. Total amount to be deposited = Rs. 3,674 only.
> Rs. 3,249 (Device amount) + Rs. 25 (PNB charges) + Rs. 250 (2G data plan STV ) + Rs. 150 (Freight charges)= Rs 3,674
> Important points to be noted
> A specific challan has been designed for this payment process, and is attached with this email. Any deposit in the PNB has to be compulsorily accompanied with this challan. This challan may not be available at the bank; has to be printed out by you, filled and deposited at the bank. Please note that the information accuracy is the sole responsibility of the customer and we encourage you to verify it before depositing the payment in PNB.
> Payment Issues
> In the event of any issue/problem in depositing the challan & the cash payment at any PNB branch, please reach us at +91 8800676999
> Correct deposit of the amount
> Please note that in cases where the correct payment is not made as per the plan selected while booking, we wouldn’t be able to dispatch your product. Please be careful in filling up the challan and depositing the complete amount. .
> Activation Process
> While the product package will include a pre-loaded BSNL SIM card (in case payment for the same has been made by you), the SIM card needs to be ‘activated’ by you. You are required to visit the nearest BSNL authorized sales center/BSNL franchisee office or any telecom retailer dealing with BSNL products and ask for First recharge for activation (FRC), as applicable in your telecom circle. Please note that the FRC amount payable would be ranging between Rs 30 to Rs 50 (depending upon circle and plan selected) and is to be paid directly to the retailer activating your pre-bundled BSNL SIM card.
> As a mandatory requirement (defined by the Department of Telecommunications (DOT); Govt. Of India), you are required to submit 1 photograph, 1 ID proof and 1 address proof – for activation of the BSNL SIM bundled with the devices. It is important to state here that the responsibility for successful activation of the BSNL SIM card rests with you only. For any assistance in the process, please feel free to call the customer care help lines of Pantel Technologies at 0120-4805200. .
> Delivery Lead Time
> After realization of the payment at Pantel Technologies from the PNB branch (which should normally take 24 working hours), and confirmation from the bank, we will deliver your product after 24 to 48 hours (for NCR/ Bangalore region) and after 96 hours (for all other locations), through our contracted courier service providers.
> In the unforeseen situation of the product delivery not being possible at any location – and – hence non receipt of material by you even after 10 days of receipt of email confirmation of dispatch, please write to us at [email protected] – or – reach out to our customer care numbers mentioned below.
> Other Information
> For delivery specific queries, please write to [email protected]
> For any technical queries on the product/its functionalities, please write to [email protected]
> We will endeavour to respond within 24 hours to all email queries. We encourage email communication over a telephonic communication on our customer care numbers.
> * Please refer to the data plans and associated savings by visiting the product section on www.pantel.in
> Customer Care Team
> Pantel Technologies Pvt. Ltd.
> Pantel Technologies
> E-33, Sector-63, Noida-201301, U.P ,India
> Customer Care : +91 120-4805200
> Technical Queries : 1800 103 7739
> Fax : 0120-4315999
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Please note that we have received your payment deposited into our Punjab National Bank Account. Thank you for showing interest in our Penta T-Pad product range.
Mode Of Payment : Cash
Payment Date : 5/26/2012
Amount Recived : Rs. 3250
All the payments for us are done through PNB nationally. PNB had a serious fire at their corporate office in the last week of May, in Delhi wherein all their IT systems got affected – and for quite a few days, we were unable to get any payment updates from them. We have now received all the payment updates; unfortunately – it is too many entries getting bunched together for confirmation and dispatch. We have a capacity to dispatch approx. 1,000 units everyday. The PNB calamity was absolutely unforeseen and we at Pantel Technologies are now working overtime to process the dispatch back-log. Request for your understanding in the same.
We expect to clear all the backlog of dispatches by June 6. Will be sharing the POD details with you by then. After dispatch (through M/s Gati, our logistics partner), it takes 24-96 working hours for deliveries to happen to your location (depending upon the transit times involved).
For delivery/dispatch inquiries – please write to [email protected]
For general inquiries, you may write to [email protected]
For any technical query, please do write to [email protected]
We request you to mark an email to the relevant address only; kindly do not mark it on all the email ID(s).
We once again thank you for your purchase. And look forward to you having a Pentastic experience with your Penta T-Pad(s).
Customer Care Team
Pantel Technologies Pvt. Ltd.
E-33, Sector-63, Noida-201301, U.P ,India
Customer Care : 0120-4805200
Technical Queries : 1800 103 7739
Fax : 0120-4315999
Mob no. 8141955111