Name of company/service: HP Laptop
I have purchased my laptop more than a year before. Before my warrany expired, I purchased “onsite” warranty for Rs. 6500 on 2nd September 2011 for my HP laptop probook 4420s at Simtech computronics.
I purchased from HP authorized service centre – Computronics Ltd. The full detail of this service centre is :
Simtech Computronics Pvt Ltd
Gala No 10,11 Apple Plaza
Senapati Bapat Road Dadar(West)
Contact Nos. 91 22 67441914/09/11
This service centre sold me “onsite warranty” for Rs. 6500 and claimed that it will be active in 1 month. By onsite warranty it means, that engineer will come at the home and fixes the issues with laptop. At the day of writing this mail, it is now more than 3 months, and it is not yet updated. When I call there customer care number, they tell me that warranty pack has been activated, they can see it in the database. But later I again got a call and this time they revert what they said.
Then I tried HP chat online, and they said your laptop is not showing in warranty. Then they told me the troubleshooting steps that needs to be performed. I performed the steps but nothing fruitful resulted. Finally they told, they can’t send the engineer, because the laptop is not under warranty.
Again I wrote to Hp complain centre and again someone from HP get back to me. They promised that an engineer will come and fix it and again nothing happened.
Now I facing issues like overheating, cd not getting detected properly, and also some keys not getting pressed nicely like it used to do.
I asked for customer support and nothing positive came out. I have attached invoice of the copy they gave to me.Invoice
Also I have chatted on hp support for over 4 weeks now, and nothing is going fine. Please help me out of this.
Please help me out of this. This is really shameful service I can get from any brand with 3 months of 1 year being passed and warranty has not been activated yet. This is really un-pleasent experience one can get, even after paying the hard earned money. Please look into this.