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HCL BAD SERVICE

Location/place: BEMETARA

Name of company/service: HCL

my laptop has hardware problem it is in warranty period,hcl engineer viewed laptop said that it has motherboard fault and DVD writer is also not working so both item should be replaced by the company, he filled service form dated 27/07/2012 and said that parts would be replaced within 4-5 day but still no actions has been taken yet.today is 10/08/2012.also customer care toll free number charged me 2rs/minute which is very annoying,also when i talked to customer executive they always response in negative manner they gave me another number to deal with,and said call to this number they will solve your problem but the number given by them are faulty numbers nobody response when i call to that number.

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