Location/place: chandigarh
Name of company/service: Tourism
Dear Sir ,
I have been cheated and harrased by Make my trip. the detail of the complaint is as follows
DATED: 20/02/12
I REQUESTED FOR A PACKAGE TOUR FROM MAKE MY TRIP ONLINE REF ID: 120221-009800
DATED: 22/02/12
RECEIVED PACKAGE DETAILS FROM MR.AMIT IN WHICH IT WASCLEARLY MENTION THE HOLIDAY PACKAGE INCLUDES UK&UROPE VISA CHARGE AND VISA FEES INCLUDES DOCUMENTATION, PROCESSING AND CONSULTATION FEES.
DATED: 22/02/12
I REPLIED TO MR.AMIT FOR BEST PRICE AND CLEARLY SAID THAT MAKE MY TRIP HAS TO ARRANGE FOR VISA REQUIRED FOR THIS TOUR.
DATED: 22/02/12
I RECEIVED THE BEST PRICE OFFER FROM MAKE MY TRIP AND THEY CLEARLY SAYS THEY WILL ARRANGE FOR VISA AND WE HAVE TO VISIT TO VFS CENTRE PERSONALLY.
DATED: 28/02/12
I RECEIVED THE BOOKING FORM FOR THE TOUR.
DATED: 29/02/12
I PROVIDE ALL THE INFORMATION REGARDING PASSPORT OF ME AND MY FAMILY.
DATED: 29/02/12
RECEIVED THE MESSAGE FOR BOOKING CONFIRMATION WITH BOOKING ID-IN/202B16383 AND REQUEST FOR ADVANCE PAYMENT OF 45000/RUPEES.
DATED: 29/02/12
I MADE THE PAYMENT OF RS 45000/ TO MAKE MY TRIP THROUGH CREDIT CARD AND RECEIVED THE CONFIRMATION OF RECEIPT OF 45000/ AS BOOKING RECEIPT.
DATED: 02/03/12
I SEND MY FAMILY PASSPORT SCANNED COPY FOR PROCESSING.
DATED: 07/03/12
SEND THE SCANNED COPY OF LAST PAGE OF PASSPORT AND ALSO CONFIRMED THE DATE OF TOUR IE. FOR ONE MONTH, NOTHING HAS BEEN PROCESSED FURTHER BY MAKE MY TRIP AFTER 1 MONTH.
DATED: 03/04/12
RECEIVED MAIL REGARDING DOCUMENT FOR UK & SCHRYEN VISA TOURIST.
DATED: 04/04/12
MAKE MY TRIP CONFIRMED THAT THEY ARE SENDING THE VISA FORM AND OTHER DOCUMENTS REQUIRED ON 05/04, BUT DID NOT RECEIVED ANY DOCUMENTS.
DATED: 19/04/12
I REQUEST FOR CHANGE OF TOUR DATE FROM 1ST JUNE TO 15TH JUNE AS PER REQUIREMENT IN MY OFFICE.
DATED: 24/04/12
AGAIN CONFIRMED AS PER REQUEST FROM MAKE MY TRIP DATE OF TOUR ON 15TH JUNE.
DATED: 30/04/12
RECEIVED MESSAGE FOR SENDING SOME OF ME AND MY FAMILY DETAILS.
ION WITH ALL DOCUMENT SEND ALL THE DETAILS
DATED: 05/05/12
RECEIVED VISA FORM IN WHICH MAKE MY TRIP THERE INFORMED THEN ALMOST THOSE MISTAKE ASKED THEN TO CORRECT IT
DATED: 08/05/12
RECEIVED VISA FORM APPLICATION AND DOCUMENTS REQUIRED TO BE SUBMITT FOR UK VISA.
10/05/12
SUBMITT APPLICATION WITH ALL DOCUMENT, TOLD ME TO SUBMITT MM AT VAC CHANDIGARH FOR UK VISA DAY WITH RS 21930
22/05/12
RECEIVED THE MESSAGE TO COLLECT MY PROCESSED APPLICATION BACK FROM VAC CHANDIGARH.I COLLECT ON SAME DAY AND COME TO KNOW THAT MY APPLICATION HAS BEEN REJECTED AND INFORMED SAME TO MAKE MY TRIP.
23/05/12
BASED UPON VISA APPLICATION REJECTION I REQUEST MAKE MY TRIP TO CHANGE MY TOUR BY MAKING CUT OF LONDON IN THE TOUR WITH SAME GROUP AND ALSO GIVEN OTHER OPTION OF TRAVEL.
24/05/12
THEY GIVE ME OPTION OF TRAVELLING WITH SAME GROUP IN EUROPE (MINUS UK) BUT SOME ADDITIONAL
25/05/12
I SENT THE SCANNED COPIES OF MY DOCUMENT AND NOW MAKE MY TRIP IS ASKING FOR PROCESSING OF ..VISA,I CHECKED FROM OTHER TOUR OPERATOR LIKE YATRA.COM,THEY COMITMENT THAT NOW AFTER REJECTION OF UK VISAMY VISA APPLICATION FOR …WILL ALSO BE REJECTED.
I REQUEATED THAT BECAUSE OF THE NON SERIOUSNESS FOR VISA PROCESSING AND UNNECESSARY DELAY IN FILLING VISA FORM,MY VISA APPLICATION HAS BEEN REJECTED.I APPEAL AGAINST VISA REJECTION.
I INFORM YOU THAT YOUR IRRESPONSIBLE BEHAVIOR TO MY VISA PROCESSING HAS GAVE A GREAT PAIN TO ME AND MY FAMILY AND EVEN AFTER PLANNING FOR MY VACATION 3 MONTH IN ADVANCE I COULD NOT MADE MY PROMISE TO MY CHILD OF GIVEN HIM A WONDERFULL TRIP IN HIS VACATION.Me and my family is shocked and my child is deeply upset because of this
YOUR FAITHFULLY:
SANJAY JINDAL.
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