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Harrasment

Location/place: Hyderabad

Name of company/service: Kotak Mahindra Bank

Hi.I had an account with Kotak Mahindra Bank for some time.I submitted a request for the account to be closed on 27th April at one of its branches.Address-Ground Floor, Plot No. 964, Vasanthnagar Colony, Hydernagar Cross, Kukatpally,, Dist. Ranga Reddy, Hyderabad 500072, Hyderabad, Andhra Pradesh 500072 The person incharge tore my checkbook and debit card infront of men and assured that the account will be closed and i also received the F&F amount as Rs. 102.My account status still shows :Active.I wrote a complaint to the bank on 29/5/2013.These people denied any knowledge of it.Then when I gave them the details they never got back to me.Plesae find the conversation below.

” Me to Customer Care Officer 30 May 2013 22:04

Hi,
I submitted the request at Kotak Mahindra Bank ? Branch/ATM
Ground Floor, Plot No. 964, Vasanthnagar Colony, Hydernagar Cross, Kukatpally,, Dist. Ranga Reddy, Hyderabad 500072, Hyderabad, Andhra Pradesh 500072 ?
1800 102 6022.
The person incharge tore my checkbook and debit card infront of men and assured that the account will be closed and i also received the F&F amount as rs. 102.
Customer Care Officer to Me 30 May 2013 10:12

Dear Mr. Kumar,
This has reference to your email dated May 29, 2013.
With respect to your query regarding Account closure, we request you to write back to us with exact location of branch so that we will be able to assist you.
The reference number for this query is 1-2394299548.
Assuring you of our best services at all times.
Regards,
Aarti Ghag
Customer Correspondence Team
Automated Reply 29 May 2013 03:22

Thank you for writing to us.
We are in receipt of your Query regarding Others, Others. Your Service Request Number is 1-2394299548.
To enable us serve you better, please quote the above mentioned Service Request Number while communicating with us.
Me to Customer Care Officer 29 May 2013 03:20

I had already submitted a request for closure of this account.I personally visited one of your branches in Kukatpally,Hyderabad and handed over my check book and Debit card on 4/27/13.May i know why this account status shows “Active”.”

My friend accidently transferred an amount of Rs 500 to this account.Ideally such transactions should reverse.But,it still went through and these people charged me Rs 393.26 as Lien.Is this a smart way to make money.I take it as a harrrasment.

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