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give fake detail about policy

Location/place: jalandhar,punjab

Name of company/service: uniwealth insurance broker pvt ltd

few month ago i got a call from uniwealth insurance brokers. the worker name sidaradh arora , he told me that i can swicth your kotak policy into birla sun life. than I purchased the policies trusting them . he told me we will send the all transfer document regarding kotak to birla sun life as soon as possible , but after one month ,i don’t receive any transfer document and when i call back to company they talk in rude manner or swicth off their phones. kindly help me out on this rude behaviour of custmor and my transfer document

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