Germ kill kit not delivered in 72 hours promised time

Location/place: Bangalore

Name of company/service: Renuka Agencies / pureit Dealer

i called to pureit customer care to order a new germ kill kit battery. i got sms that it will be delivered in 72 hrs or “the germ kill kit will be given as gift if not delivered with in 72 hrs” from pureit promise & it is been referred to dealer Renuka Agencies, yehlanka. i want to complaint on this issue & i want to claim the free gift.