Full refund not initiated

Hi Patron

I have booked tickets from Delhi to Hyderabad as I live in Delhi and the job is in HYD. I booked the flight from PAYTM, in which I paid an extra charge for the full refund on the cancellation.

I cancelled the flight before the 24 hours of time and it got cancelled successfully. Now the Paytm is refusing to pay me my original amount i.e. the ticket price Rs 3680. I have lodged 3 complaints against them in their own portal but no one is responding.

Details:
Indigo PNR: NQNEJR
date of booking: 14 March 2020
date of cancellation: 21 March 2020
Paytm Order Id: 10543821476
Name: Mudit Jain
email Id: [email protected]

Kindly help on this situation, because I cannot let my money loose like this.

If any more information to be needed please revert back.

Mudit Jain
M# +91 965 414 4276


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