Location/place: Chennai
Name of company/service: Big Bazaar
I have ICICI Credit card for the points earned though the purchase I had redeemed gift vouchers of Future Bazaar/Big Bazaar.
I received through courier 4 gift vouchers in multiples of Rs.250.
I went to the below outlet of BIGBAZAAR 8th July
JANPRIYA CENTER
34, T.NAGAR, PONDY BAZAAR,
THYAGARAJ ROAD,
CHENNAI 600 017.
First the outlet shop said one voucher is only valid and then they said 2 more are valid and finally after an hour struggle they said 3 are valid and one is not invalid
I am surprised as I placed the request thru net and the vouchers came through courier and we took all the 4 to the shop and one is not valid . In what way is we customer would be on fault
It was very embarrassing in the shop and it took more than an hour for them to tell us this problem . The whole billing was affected as people were standing in long line. We with kids had to leave the shop by 10,00pm , we as if were defaulters , they took us separately to a place and we were standing for more than an hour with my 2 kids ageing 3 and 11 years old .
It was very pathetic to get an voucher and to face this situation , where as we are in no fault.
I made a complaint to ICIC – points division which is called PAY BACK and to Future Bazaar on 9th July.
After great follow up’s on 18th July they had sent a mail to be that it was their error and it was rectified and i could go again and redeem the voucher .
It was NO FAULT OF a customer to wait for 10 days and again to spend the fuel and go to the same shop to redeem this voucher valid for rs.250/-
I have all mails to this correspondecne and I want people to be aware of this kind of activities
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