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Fraud by Merucabs

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Location/place: Bangalore

Name of company/service: MeruCabs

While booking merucabs online via merucabs.com today (May 2, 2012), the page did not open for 40-45 min. On calling meru cabs, the customer care executive confirmed that the website is facing some issue and will be rectified only by noon the day after. And informed me that i cab book cab over the call, for which they will charge me 50 Rs. which i already know. But is it logical that customer pays 50 rs. if merucabs has a website issue? It is a problem with Meru cabs website, they should be wave 50 rs charge till they fix their website.

If there is some one in Merucabs studied till 10th or +2, please find a logical/analytical solution to these fraud schemes of charging money from customers when your website is down.

I request merucabs to not reply to this complaint by saying “We apologize for the inconvenience caused to you” and do something about your service and standard which you claim is best.

Comments

One response to “Fraud by Merucabs”

  1. Ashwini Motwani Avatar
    Ashwini Motwani

    Dear Sir,

    Thank you for contacting us via consumerforum.in.
    We apologize for the inconvenience you and your family had to face and would like to help resolve this issue on priority basis.

    We have made a note of your complaint and I request you to kindly provide me with your contact details so that I can personally ensure that the issue is resolve at the earliest.

    For any further assistance, please feel free to write us at [email protected]

    Regards,
    Customer Relations-Meru Cabs

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