Name of company/service: KINGFISHER and CLEARTRIP.com
Dear Sir/ Madam
I had purchased Kingfisher Airlines ticket for my wife and Kid.
CleartTrip ID 1202118087
Kingfisher PNR: JJDSZN
TOTAL Price for Ticket: Rs.55,716
12th Feb 2012 MUMBAI to HongKong
14th April 2012 HongKong To Mumbai
They reached Hongkong as per the schedule. But Right before the arrival back to Mumbai we were informed they have cancelled the flight to MUMBAI. We asked for alternate flight but they said they are refunding the money and no alternate flight will be provided. So I booked on AIRLINE : – MALAYSIAN AIRLINES TICKET NO:- 232 2872 096 259/ 258. I had to pay Rs.44000 for one way Ticket due to purchase at the end moment. Now to my shock CLEARTRIP.com is saying Airlines is not issuing refund.
We had to suffer because of KINGFISHER AND CLEARTRIP.com both. Cleartrip.com because they were my travel agents and it was the sole responsibility of the AGENT to help me get my refund or alternate flight.
Please advise me future course of action on KINGFISHER and CLEARTRIP.com