Name of company/service: Matrix Cellular (International) Services Pvt. Ltd.
Dear Sir / Madam
This is with reference to my complaint against Matrix Cellular (International) Services Pvt. Ltd. I had taken 4 international simcards on 9th May 2012 I had taken 2 simcards for Singapore and 2 for Indonesia simcards without any Data Services. I had taken these 4 sim card for my travel to Singapore, Bali and Jakarta between 14th May 2012 to 23rd May 2012. When I returned from my trip I Surrendered all the simcards on 25th May 2012. I was in touch with Mr. Varun Kayal – Deputy Manager – International Sales of Matrix while sourcing these International simcards. I had clearly mentioned to him and only approved Voice Simcards and never approved any Data Services or Data Cards. . I was shocked when I received the bills for Singapore simcards on 8th June 2012. I received bill from Matrix for ` 26,616.86 which included ` 22,950 as Data pack charges which I never opted for. They also debited my credit card. I never authorized them to charge my credit card without my approval. This is the pure case of cheating. Kindly look into this matter and request you to further investigation
Netit B-Innovations Pvt Ltd.
1005 Raheja Centre,
Free Press Journal Marg,
Mumbai – 400 021.
Voice: 91-22-22829696 / 22829797
email: [email protected]