Fraud Billing

Location/place: Mumbai

Name of company/service: Matrix Cellular (International) Services Pvt. Ltd.

Dear Sir / Madam

This is with reference to my complaint against Matrix Cellular (International) Services Pvt. Ltd. I had taken 4 international simcards on 9th May 2012 I had taken 2 simcards for Singapore and 2 for Indonesia simcards without any Data Services. I had taken these 4 sim card for my travel to Singapore, Bali and Jakarta between 14th May 2012 to 23rd May 2012. When I returned from my trip I Surrendered all the simcards on 25th May 2012. I was in touch with Mr. Varun Kayal – Deputy Manager – International Sales of Matrix while sourcing these International simcards. I had clearly mentioned to him and only approved Voice Simcards and never approved any Data Services or Data Cards. . I was shocked when I received the bills for Singapore simcards on 8th June 2012. I received bill from Matrix for ` 26,616.86 which included ` 22,950 as Data pack charges which I never opted for. They also debited my credit card. I never authorized them to charge my credit card without my approval. This is the pure case of cheating. Kindly look into this matter and request you to further investigation



Saurabh Agarwal

Netit B-Innovations Pvt Ltd.
1005 Raheja Centre,
Free Press Journal Marg,
Nariman Point.
Mumbai – 400 021.
Voice: 91-22-22829696 / 22829797
Mobile: +919892337579
email: [email protected]

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