Name of company/service: TATA DOCOMO of TATA TELESERVICE LTD
This is to inform you that I have been badly suffered by the Tata Teleservice Tata Docomo Photo Plus Collection Department for Non Payment of Bills which I have never used and even after my disconnection request. Kindly Brought this in day light that even Organization like TATA Group has started sucking blood of common people. what a shame for Tata Sons.
Please refer below mails and help me to get them the message clear and loud that they are working under Indian Constitution.
Because of their continious threat I fall sick and suffering from Blood sugar as high as 600 PP.
I am very much in tension and suffering from fear sycosis.
I had requested for safe custody and disconnection as below.(Please read mail below)
> From: Suman Munshi [mailto:[email protected]]
> Sent: 17 February 2012 16:47
> To: [email protected]
> Cc: Nodal Kol; Suman Munshi; Samrat Biswas
> Subject: Safe Custody / Temporary Suspension of Tata Photon Plus Acc
> Importance: High
> Dear Sir,
> Kindly Stop the tata photon plus service with immediate effect from
> today itself for the following two connection for next 3 months.
> TATA PHOTON PLUS CUSTOMER ACCOUNT NO: 936169159
> MOBILE NO:9230642358
> AND 9230642354
> I WILL LET YOU KNOW AGAIN TO START THE SERVICE.
> Best Regards
> Suman Munshi
===== Confirmation from Tata Docomo for Safe Custody with Zero Bills ========
> Date: Sat, 18 Feb 2012 17:47:12 +0530
> From: [email protected]
> To: [email protected]
> Subject: FW: Safe Custody / Temporary Suspension of Tata Photon Plus
> Acc No.936169159~~M6690864
> Dear Customer,
> Greetings for the day!
> This is with reference to your email dated 18-FEB-2012 regarding temporary disconnection of the services of your Tata account number 936169159.
> As per your mail regarding temporary suspension, we would like to inform you that you can take safe custody option for same and maximum period of safe custody is 180 days. The rental charge is Rs. 00.00 per month.
> For any further assistance please feel free to call us at 121, our 24×7 Customer Care toll-free number from any Tata Docomo CDMA postpaid/prepaid phone. We are also accessible from non Tata Docomo phones on 1860-266-5555.
> Our Photon Plus customers can get in touch with us on 1800-266-121 (Toll free). We shall be glad to be of assistance.
> Assuring you the best of our services at all times.
> Warm Regards,
> Kishor Singh,
> TATA Docomo – Customer Service.
===============After Repeated Calls & Abuse=========
From: [email protected]
Sent: 2012-04-22 10:47:22.0
To : [email protected],Samrat BiswasSGS
Subject: RE: Safe Custody / Temporary Suspension of Tata Photon Plus Acc No.936169159~~M7383254
[Note: Please don’t change the subject for internal tracking purpose and immediate action.
Dear Sir,It is real pain to inform you that despite of your confirmation of Zero Billing (see below mail). I am getting a Bill and regular call from your collection department. This is utter harrasment from company like Tata Docomo. Please note that any further such call will compel me to go to consumer court for penal actions. Your team is calling me every now and then in between important meetings despite of the fact that our Phot plus connection is under safe custody and on Zero billing. Please discontinue this account and close this for ever as I am not interested to go with such unprofessional service provider. I hope you will treat this as final confirmation from my side to discontinue the service permanently with out any further billing and financial or other commitments. Details as Below: TATA PHOTON PLUS CUSTOMER ACCOUNT NO: 936169159
+++++++++ Reply From Tata+++++++++++++++++++++++
Greetings for the day!
This is with reference to your email dated 22/04/12 regarding billing issue of your Tata Data device account number 936169159.As per our telephonic conversation with you on your alternate number 936169159, it has been confirmed that reason of disconnection billing issue. We are really sorry to hear that you have decided to end your relationship with us. Do let us know if there is anything we could do to help change your decision.
Further, we would like to inform you that your request for cancellation has been registered and the reference number for the same is 306505681 and 306505769. We, therefore, request you to kindly make a note of this reference number for us to assist you better in future.
We would also like you to take note of the below mentioned details:
The billing on the above mentioned connection will be stopped on 26/04/12.
Your total outstanding till date is Rs. 4420.00.
Your unbilled amount till date is Rs. 00.00 (excluding rentals).
The expected time to process your refund request (if any) would be 39 days from the date of permanent disconnection.
Further, we would like to inform you that the number will be disconnected on 15th day from the date on which the cancellation request has been raised and the cancellation request has been raised on 22/04/12.
Moreover, we would like to inform you that the full and final bill yet to be generated.
Should you ever change your mind and wish to return to the Tata Docomo family, you will find an open-arm welcome awaiting you.
For any further queries, please get in touch with us on our 24/7 toll-free helpline number 1800-266-121 & we will be glad to assist you. We request you to keep your TATA Photon number handy / accessible when you call us to facilitate us to service you on call.
Now you can manage everything about your account by logging on to our website www.tatadocomo.com. Its a quick and easy process. All you need to do is register on My Account which enables you to know your daily usage, to make bill payments, view & download bills, check last payment made details etc.
We appreciate and looking forward for your continued support to help us in our effort to provide you the best of our services.
TATA Docomo- Customer Service