Name of company/service: Idea cellular
Hi this is Satyendra,
My problem is regarding the cellphone I purchased from Vedanshi communications, 57, Corner shop. 10 No. Market, Arera Colony Bhopal. The phone I purchased manufactured by ZTE corporation imported by Idea Telesystems LTD, Model – Idea 3G smartphone Blade, by date 18th june 2012. From the date of purchase the phone I continuously facing the problem in phone’s keypad which is not working and there is a spot in TFT screen. Also facing problem in phone’s loudspeaker and gravity sensor which is also not working from that day. I educated to the vendor from where I purchased the cellphone and got an assurance reply that problem is just a minor and would be resolved by our service center within a day or will replace your phone. Now one months has been gone through I suffering the issue that is not resolved yet. They gave me free 3g data for every 3 months of 2GB which I’m also not able to use the benefits of the same. Now they are saying to wait one more month. Ideally the company should provide me another phone for the same one as per the policy because I got defected item by company side and it’s not my mistake. But even I tolerate and waited till the time they assured me. Now I do not want any resolution cause If I got a defected piece of mobile unit then I should get the benefit of replacement either from the company end or from the vendor end. Cause I invested my money for the fresh piece of mobile unit not for the defected piece and I value my money as well as time too. The cellphone details are, IMEI: 353160044792724 and EAN: 6934933024090. I’m requesting to the authority to please kindly check and do the need full regarding my issue because I feel irate of the services from the Idea cellular.
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