Finacial loss & mental torture due to Poor service of movers and Packers

Location/place: Bangalore

Name of company/service: Speed Cargo Movers & Packers

We booked our household effects for shifting from Delhi to Bangalore. The same were loaded on 1.5.13 in the afternoon from our residence. However, the same was taken to an undisclosed location near Ghaziabad with the promise that the same will be sent for Bangalore the next day. However, the same was not sent. In the meantime, as per our train reservation we left for Bangalore on 3.5.13 and reached there on 5.5.13. However, our luggage did not reach there. We kept trying on phone but no information was given by the transporters and in this connection several calls were made to one Mukesh of the said transporter. I used every influence at my command to know the facts and to make them send our household effects. However, the consignment was sent from Delhi to Bangalore in the morning of 13.5.13 and the same reached in Bangalore on 16.5.13 at 10.30 p.m. as revealed by the driver. Shockingly, the household effects were loaded on heavy iron printing machine and its iron parts. As a result, the furniture and other items were found damaged and the same were found broken and even some of them are beyond repair. It was noticed that the packing material on most of the items was missing. Our dining table, double bed, show case, wooden trolley, refrigerator etc. were found broken. Some items such as AC cover and small terms were also found missing. Most of the cartons at the time of unloading were found torn and the contents were scattered on the truck. The information about the broken items was immediately conveyed to the transporters. One Mukesh (from the transport company) said that we should receive the luggage and that he would discuss about it later. However, on making personal visit, the UP Border, Ghaziabad address of the transporters, as printed in their quotation and bill, was not found correct. On further contacting the transport for the correct address, the phone was disconnected.
Contents of the cartons have still not been checked completely as we were on holidays to Sri Nagar on LTC and therefore still not in a positing to state the exact missing items. In this regard, it is further stated that we had to leave for New Delhi on 17.5.13 as per train reservation and our further flight booking from Delhi to Sri Nagar. Therefore, the complaint could not be lodged immediately. The luggage was finally unloaded in the morning of 17.5.13 (4.00 a.m.), the day we had to leave for our holidays. Due to our visit to Sri Nagar, the contents of the cartons could not be unpacked and the luggage has still not been put at the right place at our house. However, it has been noticed that one carton containing colours, toys and AC cover was found missing. Some eatables like rice, bottle of Roohafza were also found missing. It is evident that thorough search of the items was made and some items were also stolen. The luggage was not loaded professionally despite knowing the fact that heavy iron machines were lying below and the luggage was most likely to be damaged and broken.

It is also stated no insurance papers have till date been sent to us despite the mention of the same in the bill. Further, at the time of loading of goods, an amount of Rs. 1500/- was stolen from our home. As we had to leave on 3.5.13 for Bangalore, due to time constraint, we did not make an issue out of it, however, the theft was conveyed to the transporters. The promise to send the luggage at our doorstep within 7-8 days was not kept and as a result our whole family had to live without luggage and other essential items for about two weeks.
In view of the above, it is, therefore, requested that stern action must be taken against such transporters who are unprofessional and always look for an opportunity to make a loot of household goods so that such recurrences do not take place and none is put to so much inconvenience in their life. The loss prima facie works out to about Rs. 50,000/-. It is therefore requested that this amount of Rs. 50,000/- must be given immediately to me as compensation for financial loss and for undergoing untold mental agony to alleviate my sufferings which I suffered for no fault of mine.

Thanking you,
Yours faithfully,
(Manish Sabharwal)

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