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Faulty New LCD TV and Poor Service

Location/place: New Delhi

Name of company/service: Samsung

I had purchased a 40inches LCD TV end February 2010 within couple of days it developed some technical problem as the channels / mode would change automatically every now and then.

A complaint was registered vide complaint # 8404817487 almost 10 days back and subsequently an engineer had visited to look at the problem. He tried to repair the new TV however just after he left the problem was back now with additional sound issues aswell.

I again complained to Samsung and requested for refund or replacement. I was assured replacement would happen withing 1 week but till date I have not heard from them. All my attempts to reach their Manager Mr. Rizvi have gone waste as he does not deliberately take the calls or calls back. The service is very poor and also the supervisor Mr Vijay was very rude.

I would never buy a Samsung product again.

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