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faulty device, just been 2 weeks

Location/place: kolkata

Name of company/service: samsung mobile

hi i have it has been two weeks that i have bought tab 2 p3100 and it worked for few days then i had to take to Samsung service
center and they said it would take 3 days to fix it but it has been a week but they are not able to fix it . They are not taking this a high priority and i am out my patients please help me to escalate this matter, i want my money back or a fresh device.

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