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False Promises from the executive

Location/place: Jaipur

Name of company/service: Country Club

Dear Sir/Madam,
Despite my repeated attempts no action has been taken by Customer Care, Country Club.
I am sending you the communication that happened with them!
Sincerely,
Ravi Gupta MD,PhD

MAIL SENT TO THEM:

From: Dr. Ravi Gupta [mailto:[email protected]]
Sent: Monday, 2 November, 2009 9:50 AM
To: ‘[email protected]
Subject: FW: FINAL Reminder False Promises from your executive

Dear Sir/Madam,
This is very disheartening to inform you that despite my telephonic conversation with Mr Shahsikant and multiple reminders my grievances are yet not addressed. You are requested to provide me a satisfactory reply (in writing) by today’s evening, otherwise I will be left with no other option except to take the help of Consumer Forum.
This is for your information.

Dr Ravi Gupta
MD, Ph D
Sleep and Headache Care,
1061, Kissan Marg,
Barkat Nagar, Jaipur-302015-10
www.sleep-headache-care.com
Ph +91-9799611411

From: Dr. Ravi Gupta [mailto:guptaravi_20[email protected]]
Sent: Monday, 26 October, 2009 10:50 AM
To: ‘Shashikant Mishra’
Cc: ”[email protected]
Subject: First Reminder False Promises from your executive

Dear Sir/Madam,
It has been four days since I sent you the mail and gave a call to Mr Shahshikant, Still I have not received any reply from your side. Kindly expediate your process and address to my grievances.
Sincerely,

Dr Ravi Gupta
MD, Ph D
Sleep and Headache Care,
1061, Kissan Marg,
Barkat Nagar, Jaipur-302015-10
www.sleep-headache-care.com
Ph +91-9799611411

From: Dr. Ravi Gupta [mailto:[email protected]]
Sent: Wednesday, 21 October, 2009 7:29 PM
To: ‘Shashikant Mishra’
Subject: FW: False Promises from your executive

Dear Mr Shashikant,
Die to some typological error this mail did not reach you.
Ravi

From: Dr. Ravi Gupta [mailto:[email protected]]
Sent: Wednesday, 21 October, 2009 10:43 AM
To: ‘[email protected]
Cc: ‘[email protected]
Subject: FW: False Promises from your executive

From: Dr. Ravi Gupta [mailto:[email protected]]
Sent: Wednesday, 21 October, 2009 10:38 AM
To: ‘[email protected]
Cc: ‘[email protected]
Subject: False Promises from your executive

Dear Mr Shahsikant,
This mail I am writing after a telephonic conversation with you regarding false promises made to me by one of your executives.
I was contacted by two of your executives in July and they suggested me to apply for the membership of Country Club. During that time they made following commitments/promises:
1. The payment mode will be EMI (total of 24 EMIs).
2. I shall be eligible to avail 6 nights 7 days holidays in Goa for two consecutive years and stay in your Club will be free.
3. I will be entitled to avail 2 nights 3 days stay every year for next 30 years in any of your club (for free).
4. I need not to pay any annual maintenance charge ever.
5. He will refund me a significant amount within 60 days of applying for the membership in cash, irrespective of the references provided by me.
6. I will be able to use 24X7 project.
7. Since August 2009, my children will be allowed to use all the swings/facilities in a entertainment park ( Fun Kingdom) that was starting at Mansarovar, Jaipur for free on Saturdays and Sundays.

I believed on him as he claimed to be the relative of one of my next door neighbour. So I applied for the membership and then some papers were sent to me by your club that mentioned that promise No 2 is correct as made by him. There was some problem with Promise No 1 but that was resolved with your active help. Thank you for that.

However, I am disturbed after knowing that promises number 3 and 4 were false. Promise No 5 was not fulfilled till date. As far as promise No 7 is concerned, project is still under-construction (as told by you). I feel that this is a serious offence by the employee of such a reputed company and in simpler words “CHEATING”.
I have communicated to your executive in this regard, initially he gave me some excuses, then stopped picking my phone. I have met some of your managerial persons at your Country Club office and also sent three letters. However, till date no action has been taken.
I request you to look into the matter immediately and take appropriate action to address my grievances.
Sincerely,

Dr Ravi Gupta
MD, Ph D
Sleep and Headache Care,
1061, Kissan Marg,
Barkat Nagar, Jaipur-302015-10
www.sleep-headache-care.com
Ph +91-9799611411

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