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Falls promises and not refunding money

Dear Sir / Madam,

I am writing to you to raise an issue about: Flights

The issue that I have experienced was: I want to add details about my recent booking(Please ignore spelling mistakes).
Travel Date :-15 mar-2020
Destination:-Italy
As we know Covid-19 outbreak is already there, we told them on 25 feb about Ministry of Health and welfare guideline about travelling to these countries ,they are saying like everything is fine there but we dont want to travel so asked for refund They are not refunding my money and suggested to to chose diff country and asked for more money even if we have postponed date is Nov 2020 .Tour cost is increasing day by day, They already ask for 100 Euro yesterday and now Rs 18,400/- more, after some time you will ask for more other payments like Visa fees, insurance charges, etc which will go around Rs 50,000/- in total. I don’t understand why this all increase in cost is bear by me only instead I opt for remain with Thomas Cook tour which is also in 8 month advance.
we all know that the reason for all such cancellation is not my personal reason but it is a World medical emergency but still you ask for further payment as like it is my personal reason for cancelling the tour now.
They are not really helpful.I have invested a lot of money and feeling cheated.

It occurred on: 25/02/2020

To refund and return my money, i dont want to travel

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

abhishek dwivedi

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