Location/place: Mahabaleshwar Satara
Name of company/service: Make my Trip
I am Manish, I booked a hotel in mahabaleshwar through Make my trip website(www.makemytrip.com.
Booking Id: NH210272064805
I booked for executive couple room in hotel Sagar Villa (Mahabaleshwar Panchgani Road) through above mentioned site after seeing the uploaded photographs of the room, which the site owners claim to be in 100 percent resemblance to actual room or else money back guarantee.
When I visited the fore mentioned hotel on two day visit i.e; on 5th and 6th of July, I found the hotel rooms do not resemble to what were shown in website.
On complaining to hotel manager he refused to return money or change.
Further I contacted Make My Trip customer care only to get a promise to change the room on next morning. Hence, I decided to check out from hotel and take another hotel. On complaint, for money back as per the guaranteed promise the site owners refused to do so.
I was forced to visit consumer forum for the help.
Amount paid for two days was: 3037 INR
Amount to stay in another hotel:1000 INR
I have all related documents receipt and photographs of provided room at hotel which could be compared to what on the website. I could present all the related and mentioned documents as when required.
Email Id:[email protected]