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Fake Delivery Promise

Location/place: PANAJI/GOA

Name of company/service: REDIFF SHOPPING

Hi,
I am Zain Lakhani from Goa. I had placed an order for a Philips home theater DSP35E, which was for the price of Rs. 2598/-. I had made the booking for the same on 1st July 2012 and had also made the payment for the same.
I have received the payment confirmation n was assured to get product in 7 working days.
I waited till 10th July 2012 and then called them on 11th July 2012 to ask about my product delivery. The answer what i get from the executive is “we do not have any update about your product delivery and i also don’t know why the vendor hasn’t delivered the product to you”. I told them to check on it and i would call back but when i called again after 2 days i got the same reply we will update you but still nothing happened.
Today is the 19th July 2012 i had called them again and still they have the same answer.
I would request if you could help me out in some way as i am really not happy with such services.

I have also called RK TRADERS to check with my order they say we haven’t got any order with regards to your product.

i have copied pasted the email that i have recived. please check it.

ORDER CONFIRMATION FROM REDIFF SHOPPING on 1st JULY

Thank you! Your order has been approved.
Hello Zain,

Thank you for shopping with Rediff.com.

Your order has been approved and the dispatch details will be mailed to you once your product is shipped. Please expect delivery within 5 – 7 working days.

Details of Order# 7219799
Item Description Qty. Price

PHILIPS DSP35E HOME THEATRE SPEAKERS 1 2499.00

Shipping & Handling: Rs.99.00
Total: Rs.2598.00

Delivery Address:
Zain Lakhani ,
Grab shoes, gouveia bldg, municipal market ,
– ,
Panjim , Goa : 403001
INDIA .
0832-2422294 Billing Address:
Zain Lakhani ,
Grab shoes, gouveia bldg, municipal market ,
– ,
Panjim , Goa : 403001
INDIA .
0832-2422294

If you need any information on the product, you may contact the vendor on working days between 10:00 AM to 6:00 PM
Product Title: PHILIPS DSP35E HOME THEATRE SPEAKERS
Vendor name: R.K.Traders
Contact Person: Avinash Kalro,Avinash Kalro
Phone Number: 04274031220,04272410317
Email Id: [email protected],[email protected]

Do not hesitate to contact us at any point regarding your order. You can follow the status of your order by sending as sms ‘TRACK 7219799’ to 57333 or by login to ‘Track Your Order’.
You may also call us at our toll-free number 1800 2662333 and our Customer Care will be happy to help you.

Thank you,
Neha
Rediff Shopping

I hope i can be helped with this matter as soon as possible. Sorry for the trouble.

Thank you
Zain Lakhani
([email protected])

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