Fake Bill by Vodafone

Location/place: Pune

Name of company/service: Vodafone India

I am a vodafone mobile user for last 24+ months under number 9923375993, and I was using 3G intenet on my number for last months. I was activated Plan 850 for 6 GB free on my number and I never consumed this data as per my previous bills. Whenever I was going to exceed the free data I received a sms about this and I stopped the internet usage but now in june 2012 this month my bill is showing internet usage charges of abt RS-8000. But I didnt get any sms or call about informing me that my usage has been exceeded the limit, and for same month i didnt recive any bill. The vodafone customer care also provided wrong informtion to me about the data usage.Vodafone totaly refused to take any responsibility for not sending the sms and forcing me to pay the bill.

as per Vodafone my credit was RS-4000, but while taking plan it was RS-1300 and without informing they incrsed my credit limit,

i was the dedicated Customer of Vodafone and i never compliant about any bill issue til now but now my mobile OUTGOING & INCOMING is totally stopped from last two months but till the bill is coming for every month this should be stopped.

So kindly look into this matter and rectify the bill.

Ganesh Ingle..


Comments

3 responses to “Fake Bill by Vodafone”

  1. Hello Ganesh,

    Please note that you have been charged accurately as per the usage. Credit limit is assigned depending on the usage trend and the duration of your subscription. We have sent you an SMS once the credit limit was increased. We request you to kindly make the payment to activate the services on your number.

    Regards,
    Vodafone Customer Care, Maharashtra & Goa (except Mumbai).

  2. Vodafone India Avatar
    Vodafone India

    Hi concern,

    the said comment by you is totaly not aceptable in any case, i am sure that i have wrongly charrged for 3G usage even after activating related plans(850), but i never consumed that amount of data, also my Outgoing & Incoming are totaly stoped from last three month but i can see for every month i am reciving bill from vodafone without use.

    i have often put complaint in vodafone also visited vodafone store multiple time but evrytime i havent recive any proper response and i was helpless..

    i want right bill amount which i have used and i want charges for last 2 month was impcted due to vodafone that i was runing without Cell..

    Please look in to this…

    Regards,
    Ganesh Ingle..

  3. Ganesh Ingle Avatar
    Ganesh Ingle

    Hi concern,

    the said comment by you is totaly not aceptable in any case, i am sure that i have wrongly charrged for 3G usage even after activating related plans(850), but i never consumed that amount of data, also my Outgoing & Incoming are totaly stoped from last three month but i can see for every month i am reciving bill from vodafone without use.

    i have often put complaint in vodafone also visited vodafone store multiple time but evrytime i havent recive any proper response and i was helpless..

    i want right bill amount which i have used and i want charges for last 2 month was impcted due to vodafone that i was runing without Cell..

    Please look in to this…

    Regards,
    Ganesh Ingle

Leave a Reply

Your email address will not be published. Required fields are marked *