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Failure of delivery in right time

Sir ,
I am a consumer of Bharat Gas under its dealer Bengal Flame (B T Road)
My consuner number is 9631.
I havhave booked for refill on 01/10/2014 but till date it is undelivered.
My neibourhood has Indane or HP , they got their delivery within 10 days.
But we are suffering from this for last 8 eight months.

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