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Extreme harassment&nuisance calls by icici bank credit card&personal loan dept.

Location/place: Bangalore

Name of company/service: ICICI BANK

Dear Sir,
With regards it is to bring under the notice of this Forum readers that

yesterday I posted my complain regarding Extreme Harassment&Nuisance calls

From Icici Bank”the below given complain I posted here yesterday.
It is to bring under each & every one’s notice notice that, I have been

continuously harassed by Mr.Kulkarni from ICICI Bank Credit card collections

department.He has been regularly harassing me for the Third Party Credit Card

collection.He has been calling on my residence no as well as on my Mobile

No:9019555686 regularly.Mr.Vishnu Kumar the Head Service Quality Dept whom I

forwarded a mail for this Nuisance calling but he didn’t do anything towards

my complain.I am getting nuisance calls from your collection dept for

Mr.Suhas Joshi on my mobile no.9019555686 as well as on my land line also, on

08/09/2010, twice I got a call from 9769498668 at 16.41pm&on my land-line

also at 16.45pm.I don’t understand that in-spite of making so many request

why do I get these nuisance calls on my no.The person Mr.Kulkarni who calls

me from his mobile No:9769498668 he is using vulgar language with me as well

as with my family members.I asked him about his first name, from where he is

calling, which branch he is calling but he is not ready to provide me any

details.He will hung up the call.Today 13/9/10 at 16.58pmpm he called up on

my mobile I told him wrong no again he called at 5pm & asked my name, I said

I am Mr.Hebbar speaking, he disconnected the phone.He immediately called up

on my land line no which was picked up by my daughter, she called me & told

that some one is using very rubbish&uncivilized language&he is giving his

name Mr.Kulkarni so I again asked him all the details that from where exactly

he is calling&which branch of ICICI Bank, but he was not giving me any

details.I asked him that from where did he get this no?He said that this No

is given me by Mr.Suhas Joshi.So I told him that I am not that person for

whom he is looking for.I told him that I will report to the police then he

hung up the call.This has become almost daily nuisance.As I have mentioned so

many times to Mr.Vishnu Kumar”The Head Of The Icici Bank Quality Dept”but I

think he doesn’t bother to take care.He has never given me assurance

regarding these Nuisance calls.
Just to inform here that neither I am having any account from ICICI Bank nor

having any credit card then why am I being harassed by ICICI Bank so

frequently?When ever I asked caller that,”from where did you get this no?They

always reply that Mr.Suhas Joshi gave this no.So I just want to ask a

question to ICICI Bank authority that did they ever confirm on this

particular No:9019555686, before giving the credit card or loan that this

No;9019555686 belongs to Mr.Suhas Joshi?No never simply they gave credit card

to that person Mr.Suhas Joshi without confirming any details.And now when

Mr.Joshi is defaulter they are calling on my No:9019555686 which was never

belonged to Mr.Suhas Joshi.Now it’s a height of my tolerance.So I request

here in this forum pl.look in to this matter & do need ful to my complain&see

to it that there should not be any more calls from Goons like Mr.Kulkarni.
Thanks,
With regards
Mr.Hebbar.
9019555686

Now today on 14/9/10 I got a message from Mr.Vishnu Kumar(Quality Head of

ICICI Bank)that I need to wait till 24/9/2010 for the solution of my

problem.But I am sure that nothing will happen because this kind of so many

mails I have received in past by Head of The Quality Dept,but again after

couple of months I start receiving those harassing&Nuisance calls.so can any

body suggest me what else I should do?
Below given message sent by ICICI Bank.(on 14/9/10)

RE: ‘ICICICARE=038-555-723’ ICICI Bank?
Dear Mr. Hebbar,

We regret for the inconvenience caused to you.
Your complaint is being attended to. However, it is taking some more time to

resolve than assumed initially.
We assure you that your concern is a top priority for us and we will respond

to you with the details by September 24, 2010.
Sincerely,
Vishnu Kumar
Office of Head Service Quality
CONFIDENTIALITY INFORMATION AND DISCLAIMER
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privileged information. It should not be accessed by anyone who is not the

original intended recipient. If you have erroneously received this message,

please delete it immediately and notify the sender.You will appreciate that

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notice appended to the e-mails is not intended to prejudice the interests of

our customers in any manner or to evade responsibility for any act of done

with the endorsement of ICICI Bank.

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