Extra Deductions

Location/place: Gurgaon

Name of company/service: Vodafone

Dear Concerned Person

This is to certify that undersigned is using Vodafone Mobile No.+919899362128 since Novemebr 2010
Now I am facing extra deductions from my account balance, call rates are not fixed, some time they deduct 0.5 rupees even for 13 seconds and sometime 0.6 rupees for 32 seconds

As per customer helpline my call rates are 1.2p/sec for vodafone to vodafone network and 1.5p/sec for other networks
but my deductions are always extra

I have tried to make my calls as per these rates with customer help line but they ignore me and put phone on hold or disconnect

I request you to make reimbursement of my extra deductions and discontinue these deductions

Regards
Mahboob
9899362128