Extra Deduction of charges

Location/place: Banglore

Name of company/service: Dell Technologies

Hi,

I purchased sim card (9742964595)from Vodafone on 26th Apr 2012 and choose TOPUP Plan of Rs. 67 for STD plan 1ps/2sec. Initially I got this offer, but don’t know from when the charged me 2ps/3sec. Although my validity of this plan is for 2 monts i.e. 26th June 2012. I called Vodafone customer care on 198 and trying to raise the complent. But I got different answers from different executive. When I ask them to escalate to higer authority, they kept me on hold for long time and after that call gets disconnected. I called on 23rd June ones and 8-10 times on 24th June. The issue is still not resolved.

I want my deducted money back and charge them good fine for this good???????? -:) service. So that they can serve in better way.

Awaiting for your reply.

Regards,
raju desai


Comments

One response to “Extra Deduction of charges”

  1. Hello Raju Desai,

    Please be assured that we have thoroughly looked into your case. Kindly note that you are charged @1p/2sec for STD. Thus, there is no discrepancy.

    Regards,
    Vodafone Customer Care, Karnataka.

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