Exorbitant bill for phone and broad band service

I am an very limited user of internet service. Normal bill amount for monthly usage is around INR 800.
However the last month i had received a bill amount of Rs. 10,954 /- which is exorbitantly high and not feasible. Bill No. EDCWB0004600689 dated 06/05.2018.
On inquiring with the concerned office of BSNL they claimed that the broad band service has been used for over 328 hours in one month which is absurd.
I am an senior citizen of 87 years age. This is unnecessary harassment by BSNL and I am unable to peruse diligently this due to my limited mobility for health conditions.
I being a retired personnel such huge amount of unrealistic bill upsets my monthly budget.
I request consumer forum to take up the matter and relieve me of such mental and physical harassment
My contact no: 24305565..


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