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erroneous call charges

Location/place: port blair

Name of company/service: BSNL

i have e-recharged my BSNL no. 9531887755 with Rs. 300 on 02 Jun 2012 for which i should get BSNL to BSNL (local) free but i did not get any free call and BSNL is still cutting call charges for BSNL local calls. i have spoken to their customer care also but all went in vain. I spoke following customer care personnel
subhajit on 04/06/12 time 1845
sanat on 04/06/12 time 1905
prabhakar 04/06/12 time 1930
pritham 05/06/12 time 1520
sahajjuddin mandal 05/06/12 time 1715
pranab on 06/06/12 time 1720
i have also lodged several complain to them nos are F04AN3153100, F04AN31531120 I HAVE ALSO SPOKEN TO VIJAY JENA ON 07/06/12 HE GAVE COMPLAIN NO. F07AN31536899. STILL BSNL IS CUTTTING CALL CHARGE THAT IS NOT SUPPOSED TO BE CUT AS PER PREVAILING RULES. PLS TAKE NECESSARRY ACTION.

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