WRITE A COMPLAINT not giving refund

I bought htc one x plus from and received the item in april .but it was not in good condition and the packaging was of some other model. So I returned the item in may and got confirmation of the same. Then the customer care executive said that the claim is approved on 20th may . And I will get the dd in 15 working days . Now its 18th june today and I called them and asked for the same. The executive replied that the claim is approved on 7th june . So I have to wait again for 15 more working days. Now what should I do. I already posted a complait last month. The customer care of ebay is the worst . They put u on hold and sleep. 35 minutes of call is normal. Wait time they give is almost 20 minutes on normal. Now the claim amount is 19550 rs. Its not a amount I would donate out of my salary
Puneet raina

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