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duplicate spares of aquaguard

Location/place: Bhilai /Chattisgarh

Name of company/service: Eureka Forbes

With reference to your complaint and verbal discussion over phone with me on 03.09.2009, first of all, I am really sorry for the inconvenience faced by you and your family. At the same time I would like to inform you that, when there is a problem arises in your water filter, as per discussion, neither you called our franchisee office at Bhilai nor our EFL service centre at Raipur, you have called the sales person Mr. K D Sahu, who has left the organisation on 03.12.2008. (But you have written in your 1st complaint that, you have called Mr. Narendra Dewangan).

When you have called Mr. K D Sahu (unathorised person) for servicing your water filter, he has charged you Rs.387/= or Rs.362/= ( both the amount mentioned by you), without any proper money receipt / bill, at that time also you have not contacted our franchisee office or Raipur office, though your water filter is under warranty.

Again, after receiving your complaint, Mr. Narendra Dewangan and Mr. Alok Mishra has visited your place and also changed the candle free of cost.

So, as a gesture of goodwill, I would like to offer you the refund of money (Rs.???), which you have paid to unauthorised person. [ Please tell us the exact amount]. And also requesting you to contact further for servicing, either our franchisee office at Bhilai ( ph. no. 0788-2242044, 4062722) or EFL Service centre at Raipur (0771-2423783).

Thanking you and offering your best services always.

Regards,

Swapan Saha
—– Original Message —–
From: CSOCRM
To: RAIPUR SERVICE ; RAIPUR CRM
Cc: SHARMISTHA MALLICK ; [email protected] ; Badal Dey
Sent: Thursday, September 03, 2009 10:58 AM
Subject: Fw: Response from Eureka Forbes

PLEASE RESOLVE AND REVERT AS SOON AS POSSIBLE
—– Original Message —–
From: SEEMA AVHAD
To: ASHOK MITRA ; CAL CSO – CRM ; SHARMISTHA MALLICK
Sent: Thursday, September 03, 2009 10:11 AM
Subject: FW: Response from Eureka Forbes

Early action is required..

——————————————————————————–

From: Monsi Philip [mailto:[email protected]]
Sent: Wednesday, September 02, 2009 3:02 PM
To: info
Subject: Re: Response from Eureka Forbes

This is Reminder-III

Dear Sir,

If no reply is being received within this week then I shall presume that you had accepted my claim of Rs.5,50,500 and call the customer forum officer for further course of action.

Hope to hear from you soon.

Regards

M.Philip

On Thu, Aug 20, 2009 at 10:40 AM, Monsi Philip wrote:

Dear Sir,

Thanks for your immediate response. In this context I would like to know why the service person has charged us with such a heavy amount without any bill and that too during warranty . We are not ready to accept the same. If not action is being taken within a weeks time then kindly refund the cost of the machine and take back the machine from us.

Hope to hear from you soon.

Regards

M.Philip

On Thu, Aug 20, 2009 at 9:51 AM, Eureka Forbes wrote:

Dear Monsi Philip,

We are in receipt of your email and the same will be forwarded to your nearest Customer Response Center.

Our personnel will get in touch with you soon.

Thanking you and assuring you of our best services at all times.

Following Details are for your reference.

Personal Information:

Name
:
Monsi Philip

Address
:
Qr.No.14/C, Street-07, Sector-4\r\nBhilai – 490001, Durg ( C.G)

Residence Phone No.
:
+91 – 788 – 2227744

Office Phone No.
:
+91 – 788 – 2285471

Mobile No.
:
+91 – 9301009875

E-Mail
:
[email protected]

State
:
Chhattisgarh

City
:
Raipur

Pincode
:
490001

Nearest Landmark
:
B.S.P Ispat Bhawan Chowk

Product Information:

Category
:
Water Purifiers

Product
:
Aquaguard Classic

Visit Time
:
19 hrs to 20 hrs

Visit Date
:
2009-08-22

Purchase Date
:
2008-10-20

Machine Status
:
In Warranty

Problem
:
Dear Sir, Recently there was no water coming out from this purifier. So we called upon Mr. Narendra Dewangan ( Mobile-98261-16128) of M/s Vivekanand Services, Authorised Franchise of yours at HUDCO, bhilai. One Mr. K.D.Sahu was deputed and he charged Rs.387/- for change of filter without bill pl ad

Regards,

Webmaster

www.eurekaforbes.com

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