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Duplicate Products and irresponsible customer care from svaiza.com

Location/place: Bangalore

Name of company/service: svaiza.com

Myself Sreekanth, I did an online shopping with website “svaiza.com” on 29-Mar-13.

I registered with Rs.699/- to svaiza.com hoping to win in an online contest, which I didnt win and i was given a credit of Rs.699/- only to shop items from the website.

I ordered for 2 items:

1. Watch (Chhota Bheem kids watch)
2. T-Shirt (size “L”)

However, I received the aforesaid items by courier on 16-Apr-13 with the following faults:

Watch: Different piece to what I ordered that too in a broken condition.
T-Shirt: Size S instead of size L.

I contacted the customer care only to know that I need to courier the products back to them and i should bear all the charges which will be again credited back to my account in svaiza.com for which i must again order some items.

This is cheating and theft on day light.

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