Name of company/service: DTDC Courier
My customer (Mr.Shailesh Kumar, Chennai +919940466206) bought an iPhone from me for Rs.38500. The phone was actually not starting so he sent me the phone back and asked for a replacement according to our policy.
Customer sent the phone back through DTDC Courier via AWB No.F06705103 on
21-07-2012 and I had sent him the replacement before receiving the previous phone on 21-07-2012 itself.
The customer has also send me a video of packing the phone.
(don’t know why he did so at the time of opening also)
The package was received from the delivery boy, but the weight of the package was very less (short by 200 grams).
There was no signs of opening/tampering.
I checked the box, I found nothing inside except a newspaper (Times of India, Chennai edition) and an envelope (Google Adwords) having NUNGAMBAKKAM,CHENNAI SEAL ON IT.
Nungambakkam is the place where the customer had booked the parcel through DTDC franchisee.
I had immediately reported this matter to the customer, DTDC Indore branch and also sent a mail to DTDC Indore,Chennai,Mumbai (All 3 destinations where the parcel was in transit)
Certainly no one responded by email.
I contacted the DTDC Office and they said the package was not insured and the sender also didn’t declare that there was a mobile inside, so they cannot do anything.
I agree to the conditions of the DTDC courier,but my question is that
HOW CAN A COURIER BE IRRESPONSIBLE FOR LOSING A PRODUCT FROM INSIDE OF THE CONSIGNMENT.
WE TRUST DTDC FOR THEIR FAST SERVICES AND SAFE DELIVERIES BUT HOW CAN PRODUCTS BE MISSING FROM INSIDE THE PACKAGE.
Its more than a month now, no one has replied.
I also don’t have the IMEI no of the phone lost as the phone was shipped from DELHI after Non-Delivery of the consignment as our customer (Shailesh Singh) shifted to a new place.
So we had called back the phone Delhi DTDC and Shipped it again from Indore.
Please look in to this matter and help me.
I have incurred a loss of Rs.38500/-
The buyer says he isn’t responsible for the loss.
I doubt on the buyer as well as the DTDC, Nungambakkam Branch.
I would like to escalate my concern to higher authorities so that the case is solved with priority.
My contact no.+91 8878677799
Email- [email protected]