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Dispatch of wrong model of watch

Location/place: Allahabad

Name of company/service: naaptol.com

Sir/Madam,
i Mohit Kumar Ojha, have ordered an Beverly Hill Polo Wrist Watch from naaptol.com. on the site the model was displayed and after viewing the model i ordered an square white dial wrist watch, now they have delivered me an round black dial watch. I had a talk with their customer care but they refused to provide me with any solution, i also mailed a complain to their e. mail id but they didn’t responded for that also. Now i m lodging a complain with you. I want an replacement of the watch with the model that i have ordered. the details regarding my order is:
Order No. – 4510602
Product – Beverly Hill Polo Watch
Date of Order – 25th July 2012

Kindly do the needful to me.
Thank You,
Regards,
Mmohit Kumar Ojha

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