Location/place: Nere,Panvel,Maharashtra
Name of company/service: DISHTV
Dear All,
Please see further communications from DISH TV and myself on services not been given of product sold.
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From: nitin baokar
Subject: Re: Ministry of Consumer affairs and my complaint no is 43753/3/2012
To: “customercare”
Cc: [email protected], [email protected], [email protected]
Date: Monday, 13 August, 2012, 12:14 PM
Dear Suraj Mahajan ,
I need to know whether your organization while selling DISH TV told the customers like me in writing that your organization will not be able to service after sell in our area as while selling your organization were known the location as your team only installed dishtv at my home so now after sell how your organization can refuse service and write to us to get our repairs done from local technician and DISH TV service is not responsible?.How u can refuse service in any location in India where your organization has sold product.
Further more how u can collect the monthly subscription where your organization can not provide service as monthly subscription is for signal and if the the instrument like set top box and antenna if not functional then how your customer can receive signal?
This is a serious offence under consumer rights of not services delivered by your organization as I have paid monthly subscription till OCT’12 so that I have all rights to get signal on my set top box and if instrument not working and further more I never asked for free servic.I filed complaint with your organization’s customer care as complaint no.9438959 dated 11.08.12,complaint no 94543014 and 94545714 So I should have got technician visit when I was ready to pay technician as per your company rules and regulation as informed by your customer care.
So with out giving technician visits your organization can tell customer like me that service can not be offered as stated in all below mail conversations.
As I have mentioned yesterday i.e. on 12t.08.2012 that recording of all my verbal conversation on this on tel no 01202550000 from 11.000 AM on 12.08.2012 need to be maintained as proof as this will require by authorities to check.
If service can not be provided as stated in below mail then your organization should not sell products where your organization can not provide service so give me list of all such locations with copy to Ministry of company affairs.
I as a customer will request Ministry of consumer affars to band your organization in selling products in those areas.
Regards,
Nitin Baokar’
Mobile no.9819723254/9930259337
— On Mon, 13/8/12, customercare wrote:
From: customercare
Subject: Ministry of Consumer affairs and my complaint no is 43753/3/2012
To: [email protected]
Date: Monday, 13 August, 2012, 11:38 AM
Dear Sir/Ma’am,
Thank you for writing to DISHTV.
We would like to inform you that we are unable to arrange the technician visit as VC comes under cable area issue where we do not provide the services.
Moreover, you can arrange the technician from your end. For the non top city you need to pay Rs. 150+tax+reasonable visit charges (hardware charges if found faulty) as the visiting charges.
Regret the inconvenience caused and apologise for the problem faced by you.
Incase of any concerns please write to us or call us, we would be glad to be of assistance.
We value your association and assure you of our commitment to serve you with a smile.
Regards,
Suraj Mahajan
Customer Service
DISHTV
Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://www.dishtv.in/PaymentAuditDetails/[email protected]&Aid=suraj_m0406&Cid=6725395
“A CONCERN RESOLUTION FORM has been attached for your future reference.
Going forward, you can share your concern in the attached format for a quick resolution.
You may also choose to fill the form now, to help us understand your concern better and deliver an instant and precise resolution.
In case you are not able to open the form, kindly click on the link – http://www.dishtv.in/SubscriberFeedBack.aspx & submit the same.
Existing customer may please mention correct VC Number or Customer Identification Number in the e-mail, and revert back.
To get an instant call back SMS – DISHTV Call Me to 57575”
To Register your Mobile Number SMS – DISHTV RMN to 57575
To contact us please call on these numbers
Only MTNL/BSNL lines : 1860-180-3474;Only non MTNL/BSNL lines : 60013474 (Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines: 0120-2550000.
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Dear Madhvi Kumari,Thanks for writing this mail and cleanly mentioning that ” We would like to inform you that as per the complaint number 94543014, your vc comes under cable area issue where we do not provide the services”
This mail is good proof of how yr organization cheat customers as they can sell cable connections,collect cable charges on monthly basis from me with this VC no.01511288654 and now writing in below mail that services can not be provided.
I have already complaint on this with Ministry of Consumer affairs and also informed my complaint no to your dept \vide below mail.
This imail s good proof for me to submit to Ministry of Consumer affairs proving how on VC your organization can collect money in located area but not providing services to consumer.Regards,Nitin Baokar
— On Sun, 12/8/12, customercare wrote:
From: customercare
Subject: Service related
To: [email protected]
Date: Sunday, 12 August, 2012, 4:07 PM
Dear Sir/Ma’am,
Thank you for writing to dishtv
We would like to inform you that as per the complaint number 94543014, your vc comes under cable area issue where we do not provide the services.
Regret the inconvenience caused and apologise for the problem faced by you.
Incase of any concerns please write to us or call us, we would be glad to be of assistance.
We value your association and assure you of our commitment to serve you with a smile.
Regards,
Madhvi Kumari
Customer service
DISHTV
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From Nitin Baokar, Date ; 12.08.2012
Nere,Panvel,
District :Panvel,
Maharashtra.
Mobile no.9819723254/9930259337
Dear Sir,
I am a DISH TV customer for more than 5 years my VC no 01511288654.I have paid monthly subscription for Super Gold package till Oct’12 with balance on Dish TV is Rs.557 till now.I stay at Nere which is 5 KM away from Panvel on Panvel-Matheran Road which has connectivity by each 5 minute connectivity by Govt State transport services and Share Auto service which charges max of Rs.15 as commuting charges.
I had complained to Dish TV by dialing 0120255000 on 10th August’2012i.e.Friday Night as my cable is not working and error message was Signal no coming.I give complaint no 9438959 and ask for technician visit to my home.I been told by Dish TV customer care that complaint will be resolved in 24 hours and visit charges are Rs.150 plus service tax and if parts been replaced then it will charged extra.
On 12th August’2012 I got phone call on my mopbile at 11.37 AM from Dish TV from tel no.+917303426999 and confirm to me that technician will be visiting at 3 PM but no body visited us.
Today i.e. on 12.08.2012 I received call from Mr.Surendra Gupta at 11.33 AM from mobile no +918898816118 claiming that he is franchise for Dish TV and told me that the visit charges will be 350 plus service tax which I argued to him that DISH TV customer service told me that visit charges are Rs.150 plus service tax and if parts been replaced then it will charged extra.
He refuses to visit my home and told me that I need to pay him Rs.350 plus service tax and if parts been replaced then it will charged extra.Which I refused to accept as it was more against what been told to me by Dish TV customer care.So technician refuse to visit me for resolving my complaint.
Then I called DISH TV customer care and go another surprise that they told me that earlier complaint been cancel with out giving me proper reason and noted my new complaint with complaint no.94533014.
I told the customer care of DISH TV that yr technician man is asking for more money than what agreed by your organization then I go another surprise to know from DISH TV customer care that they do not have service people at Panvel,Maharashtra which is big town in Maharashtra and DISH TV service been handled by franchise as they have monopoly.
I asked Customer care of DISH TV that why this was/is not been told to consumers by DISH TV while selling the products and they were speechless.
I registered another complaint with complaint no.94545714on this and told them that your organization is not fulfilling services to customer and I am complaining this to Consumer forum under consumer protection act.
So my complaints are as below against Dish TV organization.
1.Not fulfilling services when promise to fulfill service in 24 hours.
2.Not informing customers on services when product been sold. Working through franchise without informing customers and allowing franchise to overcharge customers for services.
3.Service not given..
Yours faith fully,
Nitin Baokar
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