Dish TV accounts manipulations

Sir it is observed for the last couple of months that dish TV is doing all gimmicks with switch off dates & does not resolve the problem despite repeated interactions with their customer executives.Although I did recharges two three days before their switch off dates sent by them only.
In November month they reduced four days from my entitled days of viewing & ignored my issue.
In October month my switch off date was 18/10/2019( as per the accounts details sent by them) , for ready reference enclosed herewith snap of the same,with a monthly recharge amout of Rs.224/-i.e. rs.7.46 per day.
But as a good gesture before their switch off date of 18/10/19 I paid Rs.300 on 16/10/2019,assuming that I shall enjoy the services for 30+(11days more). But to my utmost surprise they are giving me switch off days just for two days more i.e.20/11/2019.whereas I had paid rs.76 more.On the basis of their calculation my per day charge is rs.7.46 inclusive of GST and all.hence I must get 10+ additional days of viewing.
They are trying to confuse & manipulate the accounts of their own & deliberately ignoring the problems despite several repeated call to even their senior officials which may please be varified from our audio recording available with them.
Similarly they reduced my four days of switch off days in the moth of September also.
Please redress my grievances at the earliest and advice dish TV management not to adopt unethical practice to squeeze our hard earned money and ignorance to resolve the problem.
Thanks with regards.
Deepak Desai
Indore
Mob.no.9329560992
Dish TV.I’d:01521767921


Comments

2 responses to “Dish TV accounts manipulations”

  1. DishTV Avatar
    DishTV

    Dear Deepak,

    Hope you are doing good.

    Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [email protected].

    Regards,
    Online Team
    DishTV

  2. DishTV Avatar
    DishTV

    Dear Deepak,

    We would like to inform you that we have received a payment amount of Rs 256 on the date 28 th April 2020 on VC 01521767921 and your next recharge date is 25th May 2020 and the switch-off date is 28th May 2020. Moreover, there was no error in billing. For further assistance please get back to us at [email protected].

    Regards,
    Online Team
    DishTV

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