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Diamond fall off within 10days

Location/place: Gurgaon

Name of company/service: VIOLA Jewellery

I purchased a diamond ring from Viola, lifestyle mall at MG Road, Gurgaon. I weared that ring on 15th june and within a week the diamond of ring fell somewhere. I never hit anything, it has fallen off just by little rubbing in my pockets of trousers, Now when I asked the viola people to replace they said its not their fault and I will have to pay Rs 10000 for replacement. Somebody please explain me what was my fault then. Why don’t they write it on the warranty cards that we are not supposed to put our hands in our pockets while wearing their rings. It was my engagement ring and I feel so bad that I had to remove that within a week after my engagement. And instead of apologizing and replacing that diamond they are asking me more money.

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