Despite submitting an application to deactivate the connection, monthly bill being generated every month

Location/place: Bangalore

Name of company/service: Tata Teleservices

I had bought a USB Internet device from Tata Docomo and had requested for a post paid unlimited plan. After using the device for a couple of months I no longer needed it, and therefore requested them to deactivate the connection. I called up the customer care for the same and I was told that I can keep the connection is safe custody for 3 months at a charge of Rs. 300/-. I declined their offer on which the CCE told me that as a special case they would even waive off the charge of Rs. 300/-.
To my surprise I get a bill of Rs 300/- after 3 months. After call the Customer Care I am told that none of their CCEs could have suggested a free Safe Custody. I insist on immediate deactivation to which I am told that I will have to come to their office in person and to a specific office which was approximately 25 Kms away from my house.
I did not pay the amount instantly expecting them to withdraw the connection but to my surprise they kept on billing me for 2 continuous months even after non payment and did not withdraw the connection. I personally went to their office paid the amount and gave a application to deactivate then and there. I was told that the connection have been deactivated.
Now after 3 months I again receive a bill of Rs. 326 and I am asked to pay immediately to enjoy uninterrupted services


Comments

One response to “Despite submitting an application to deactivate the connection, monthly bill being generated every month”

  1. Tata Docomo Avatar
    Tata Docomo

    Dear Customer,

    Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link – http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

    Thanks and Regards
    Customer Care
    Tata DOCOMO.

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