Deny for repairinh of steam iron

Dear Sir,,
I Anirudh Hansaria from Guwahati, Assam has requested to repair a steam iron of Murphy Richards in guwahati service center located at lakhtokia, fancy bazar but they are denying to repair it saying that this iron cannot be repaired.

This steam iron is new and still under the warranty period but still they are refusing to do so.

I request you to take some action upon them.

Thank you,
Anirudh Hansaria