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Delivery of Faulty and USED mobiles and Rejecting the Replacement

Location/place: Vadodara

Name of company/service: JASMINE MOBILES & BLACKBERRY AUTHORITY

HELLO,

Complaint for delivering a FAULTY and USED handset

This is Charmi Shah from Vadodara. I am writing today for informing you regarding the problem in ma handset.

I had bough BB 9380- Full touch as on 1st July 2012 from JASMINE MOBILEs, Vadodara, and Gujarat. On 13th July 2012, I noticed some kind of hardware problem (some kind of noise coming in key lock). like something is broken from

I immediately submitted my mobile at Redignton, Vadodara. They kept the phone for 4 days and after that on 17th July 2012, I got a rejected DOA from them, saying that my phone was already activated before the Date of Purchase. This Cleary means that JASMINE MOBILES and BB Authority are selling used mobiles, which is not at all done. I have paid Rs. 15600 for the same and this is absolutely not done.

Please find attached the bill as well as the Redignton service letter.

Therefore please look into the matter as soon as possible and if at all you have provided us with the faulty handset, I will put this issue on air and take legal actions against the same.

Please contact me incase of any updates at [email protected]

Thanks & Regards,

Charmi Shah.

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  1. 8 years ago

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