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Delivery not received

Location/place: ALWAR

Name of company/service: PENTA TECHNOLOGIES PVT. LTD.

Dear Sir,

I wants to inform you that I have not yet received the product for my pre booking reference no. PENT00120513.

The full payment for the same has been deposited in PNB Alwar Branch on 29/05/2012.

Sir, I have made more than 100 calls on your phone no. But no one is picking up the phone. Neither their is replay from your support team.

Sir, it is requested to please send the product on urgent basises or retun my money if the same cannot be completed.

It is requested from PNB Bank to seeze their a/c on urgent basis.

Dear SANJAY ,

Congratulations, your Penta T-Pad delivery is ready!

Please visit your closest Punjab National Bank Branch and make payment for the Penta T-Pad you ordered with the Pre-booking reference number – .PENT00120513

We are sure that you are excited to own a Penta T-Pad and also understand that you would need an equally attractive data plan (2G/3G) to enjoy uninterrupted internet surfing. Bharat Sanchar Nigam Ltd (BSNL) has designed a very attractive 2G/3G data usage plan for enta T-Pad buyers, applicable for all models. This attractive data plan – effectively allows you to recover the cost of the tablet during its lifetime of usage (*).

Exclusive benefits

The special BSNL Penta data plans offer is exclusive for Penta T-Pad customers only. The 2G plan offers 7.5GB of free data download in 90 days while the 3G plan offers 5GB of free data download in 60 days – the most attractively priced data plans, especially designed for the Penta T-Pad consumer by BSNL.

Freight Charges

The prices on offer on the website are ex-works. There is a freight charge applicable for all deliveries; please refer to the freight table below to know about the applicable freight for your region/ city. Pantel Technologies has tied up with reputed courier partners for home delivery to our valued Penta T-Pad customers.

City / Region Freight
NCR (Delhi and surrounding areas within 30kms) Rs. 150
Bangalore (surrounding areas of 30kms are covered here) Rs. 150
Rest of the Country Rs. 225

The freight charge has to be added to the booking amount as detailed in the example below.

Payment Method

Pantel Technologies has tied up with Punjab National Bank (India’s 2nd largest retail bank network) for payment services to our customers. A special challan has to be filled for the same (attached with this email for your convenience), and the requisite amount deposited at the nearest PNB branch alongwith the pre-booking number/ ID and the complete name of the buyer. PNB is charging a transaction fee of Rs. 25 for this service.

Example: For a customer who lives in Bangalore and has decided to purchase the Penta T-Pad IS701R model with the BSNL 2G Data plan, the payment to be deposited will be worked out as follows:

1. Product price: Rs. 3,249
2. BSNL 2G Data plan: Rs. 250
3. Freight charge applicable for home delivery: Rs. 150
4. PNB Transaction Fee: Rs. 25
5. Total amount to be deposited = Rs. 3,674 only.

Rs. 3,249 (Device amount) + Rs. 25 (PNB charges) + Rs. 250 (2G data plan STV ) + Rs. 150 (Freight charges)= Rs 3,674

Important points to be noted

Challan

A specific challan has been designed for this payment process, and is attached with this email. Any deposit in the PNB has to be compulsorily accompanied with this challan. This challan may not be available at the bank; has to be printed out by you, filled and deposited at the bank. Please note that the information accuracy is the sole responsibility of the customer and we encourage you to verify it before depositing the payment in PNB.

Payment Issues

In the event of any issue/problem in depositing the challan & the cash payment at any PNB branch, please reach us at +91 8800676999

Correct deposit of the amount

Please note that in cases where the correct payment is not made as per the plan selected while booking, we wouldn’t be able to dispatch your product. Please be careful in filling up the challan and depositing the complete amount. .

Activation Process

While the product package will include a pre-loaded BSNL SIM card (in case payment for the same has been made by you), the SIM card needs to be ‘activated’ by you. You are required to visit the nearest BSNL authorized sales center/BSNL franchisee office or any telecom retailer dealing with BSNL products and ask for First recharge for activation (FRC), as applicable in your telecom circle. Please note that the FRC amount payable would be ranging between Rs 30 to Rs 50 (depending upon circle and plan selected) and is to be paid directly to the retailer activating your pre-bundled BSNL SIM card.

As a mandatory requirement (defined by the Department of Telecommunications (DOT); Govt. Of India), you are required to submit 1 photograph, 1 ID proof and 1 address proof – for activation of the BSNL SIM bundled with the devices. It is important to state here that the responsibility for successful activation of the BSNL SIM card rests with you only. For any assistance in the process, please feel free to call the customer care help lines of Pantel Technologies at 0120-4805200. .

Delivery Lead Time

After realization of the payment at Pantel Technologies from the PNB branch (which should normally take 24 working hours), and confirmation from the bank, we will deliver your product after 24 to 48 hours (for NCR/ Bangalore region) and after 96 hours (for all other locations), through our contracted courier service providers.

In the unforeseen situation of the product delivery not being possible at any location – and – hence non receipt of material by you even after 10 days of receipt of email confirmation of dispatch, please write to us at [email protected] – or – reach out to our customer care numbers mentioned below.

Other Information

For delivery specific queries, please write to [email protected]

For any technical queries on the product/its functionalities, please write to [email protected]

We will endeavour to respond within 24 hours to all email queries. We encourage email communication over a telephonic communication on our customer care numbers.

* Please refer to the data plans and associated savings by visiting the product section on www.pantel.in

Regards,
Customer Care Team
Pantel Technologies Pvt. Ltd.

Pantel Technologies
E-33, Sector-63, Noida-201301, U.P ,India
Customer Care : +91 120-4805200
Technical Queries : 1800 103 7739
Fax : 0120-4315999

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