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DELIVERY DISPUTE

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Location/place: KOLKATA

Name of company/service: NAAPTOL

I had ordered for a Videocon Marvel VAP254 245L (4 Star) Forst Free Refrigerator – Black Hairline @ Rs. 15376 on 13-April-2013. The same day the order vas verified by Naaptol and inform me that within 5-7 days product will be delivered. The same day I got payment confirmation from Naaptol. 15-April-2013 morning Naaptol inform that cargo is ready and product is ready for delivery. Suddenly 17-April-2013 evening Naaptol informing that my order has been cancelled and they are refunding my payment due to unavailability of stock of product.

Once Naaptol have confirmed order after taking payment from customer, this is Naaptol’s responsibility to fulfill the same. Since Videocon Company has not stopped the production of this product and you have committed to supply the material @Rs. 15376, this is Naaptol’s responsibility to customer. Else customer will consider that either Naaptol is earning interest of customer payment or Naaptol does not have any commitment & proper business policy.

While I made the payment they checked the stock. Now they are breaching the agreement. May be they are enjoying the interest of customer money or may be after taking the order from customer they are not getting the product with in their desired price.

Comments

3 responses to “DELIVERY DISPUTE”

  1. SUSMITA DASHORA Avatar
    SUSMITA DASHORA

    MOST MOST URGENT —PLEASE CALL 9699392494
    MOST URGENT AS YOUR EXECUTIVES ON 9223536148 ARE NOT PUTTING PROPER REQUEST INSTRUCTION AS PER DISCUSSION ON PHONE

    I HAD PURCHASED MINI PROJECTOR BY ORDER NO 8845393 AND RECEIVED THE SAME ON 12TH APRIL—BUT IT WAS NOT UP TO THE MARK NOT MATCH AS PER YOUR PRESENTATION ON TV AND WEB—FINALLY WE HAVE REJECTED THE SAME AND REQUESTED FOR REFUND—YOUR EXECUTIVE ALWAYS SAYS THAT YOU WILL GET CALL IN 48 HRS BUT AFTER MAKING ATLEAST 30 CALSS IN ONE AND HALF MONTHS WE DIDNOT RECEIVED ANY CALL —FINALLY WE HAD RETURNED THE PRODUCT TO YOUR ADDRESS ON 3RD JUNE WITH COVERING LETTER FOR REQUEST OF GETTING REFUND [IN TERMS OF GIFT VOUCHER NO SO WE CAN BUY PRINTER CANAN IMAGE MF 3010 AGAINST THIS REFUND + EXTRA WE WILL PAY ON COD] —–ON 4TH JUNE, 5TH JUNE, 7TH JUNE AND ON 9TH AND FINALLY ON 10TH JUNE AND I WAS TOLD BY YOUR EXECUTIVES THAT YOU WILL GET GIFT VOUCHER NO IN 48HRS

    SURPRISING THAT WE HAVE GOT SMS THAT YOU HAVE DISPATCHED REPLACEMENT OF THE SAME PRODUCT —-WE DO NOT WANT REPLACEMENT BUT WANT TO HAVE REFUND—WHY YOU HV SEND REPLACEMENT? —WE WILL NOT ACCEPT THIS PRODUCT—-KINDLY HELP US FOR GETTING REFUND IN TERM OF GIFT VOUCHER —IT IS ALLREADY DELAYED BY TWO MONTHS

    WATING FOR YOUR POSITIVE RESPONCE ON MY MOBILE NO 9699392494

  2. SUSMITA DASHORA Avatar
    SUSMITA DASHORA

    order no 8845393

    product recd=12th april 14

    complained on 9223536148 =so many times for refund

    returned product to u =3rd june14

    now wants to have gift voucher no so that we will buy canan image MF 3010 PRINTER AND MANY MORE

    PLEASE CALL ON 9699392494

  3. SUSMITA DASHORA Avatar
    SUSMITA DASHORA

    TO:- NAAL TOL

    MOST URGENT AS YOUR EXECUTIVES ON 9223536148 ARE NOT PUTTING PROPER REQUEST INSTRUCTION AS PER DISCUSSION ON PHONE

    I HAD PURCHASED MINI PROJECTOR BY ORDER NO 8845393 AND RECEIVED THE SAME ON 12TH APRIL—BUT IT WAS NOT UP TO THE MARK NOT MATCH AS PER YOUR PRESENTATION ON TV AND WEB—FINALLY WE HAVE REJECTED THE SAME AND REQUESTED FOR REFUND—YOUR EXECUTIVE ALWAYS SAYS THAT YOU WILL GET CALL IN 48 HRS BUT AFTER MAKING ATLEAST 30 CALSS IN ONE AND HALF MONTHS WE DIDNOT RECEIVED ANY CALL —FINALLY WE HAD RETURNED THE PRODUCT TO YOUR ADDRESS ON 3RD JUNE WITH COVERING LETTER FOR REQUEST OF GETTING REFUND [IN TERMS OF GIFT VOUCHER NO SO WE CAN BUY PRINTER CANAN IMAGE MF 3010 AGAINST THIS REFUND + EXTRA WE WILL PAY ON COD] —–ON 4TH JUNE, 5TH JUNE, 7TH JUNE AND ON 9TH AND FINALLY ON 10TH JUNE AND I WAS TOLD BY YOUR EXECUTIVES THAT YOU WILL GET GIFT VOUCHER NO IN 48HRS

    SURPRISING THAT WE HAVE GOT SMS THAT YOU HAVE DISPATCHED REPLACEMENT OF THE SAME PRODUCT —-WE DO NOT WANT REPLACEMENT BUT WANT TO HAVE REFUND—WHY YOU HV SEND REPLACEMENT? —WE WILL NOT ACCEPT THIS PRODUCT—-KINDLY HELP US FOR GETTING REFUND IN TERM OF GIFT VOUCHER —IT IS ALLREADY DELAYED BY TWO MONTHS

    WATING FOR YOUR POSITIVE RESPONCE ON MY MOBILE NO 9699392494

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